FAQ
Get answers to the frequently asked questions
The shipping options that will be available for you to choose from during checkout are:
Free Shipping (3-8 days)
Standard $7.99 (1-4 days)
Express $14.99 (1-3 days)
High Priority Express $39.99 (1-2 days)
Sure, we can engrave mature or adult content, as long as it’s legal. However, if we feel that your photo’s content is inappropriate, we may choose to decline the order. Should this happen, you’ll receive a refund.
You can email your photo to us at info@artpix3d.com if you’d like us to evaluate it before you place your order. Don’t worry: your photos are safe with us. We never use them for any purpose other than creating your crystal.
You can upload any high-quality image that you’d like to have engraved in your crystal. That could be a favorite family photo or a picture of you and your spouse. It could also be a really great selfie or a picture of your dog. Everyone has unique memories that are special to them, and at ArtPix 3D, we totally get that.
So go ahead! Upload a photo of the llama you saw at the petting zoo, the cactus that poked you on your family vacation, or the treehouse you used to hang out in before it got struck by lightning. Maybe this picture is linked to a significant moment in your life, or maybe it’s part of an elaborate inside joke; either way, we’re happy to engrave it in a custom crystal keepsake that you can treasure forever.
Well, almost. You can send us a photo of any subject, but there are other factors that can affect your engraving. To get the best results for your 3D Crystal, you’ll need to upload a clear, high-resolution photo. You should avoid photos taken in poor lighting or from unusual angles (for example, a bird’s eye view.) The best images to upload are close-up portraits of the people, places, or pets you want to capture in 3D.
Your order should be processed and delivered within 3-7 business days with standard shipping. Delivery times may vary depending on your location and shipping method. To see the estimated delivery times for your order, enter your shipping address during checkout. If you’re ordering a crystal for an important occasion, we recommend leaving yourself a little extra time, just in case.
Please see the table below for estimated delivery times by country. These estimates include processing and shipping time. If you're ordering a crystal for a special occasion, we always recommend leaving a few extra days for it to arrive, just in case.
|
Country |
Free |
Economy |
Priority |
Priority Plus |
Express |
|
Australia |
4-9 days |
3-8 days |
3-5 days |
2-4 days |
1-3 days |
|
Canada |
5-9 days |
4-7 days |
2-4 days |
2-3 days |
1-2 days |
|
Germany |
4-9 days |
3-8 days |
3-5 days |
2-4 days |
1-3 days |
|
New Zealand |
4-9 days |
3-8 days |
3-5 days |
2-4 days |
1-3 days |
|
United Kingdom |
4-9 days |
3-8 days |
3-5 days |
2-4 days |
1-3 days |
Great question! You earn 2 points for every dollar spent on any Crystal items and 1 point for every dollar spent on any non-crystal add-ons (light bases, wrapping paper, greeting cards, cleaning kit, ornament stands, candles, etc).
You can also earn points by leaving reviews on purchased items, referring a friend, following us on Instagram, liking us on Facebook, and subscribing to our Newsletters. We also celebrate our customers with points on Birthdays and Anniversaries! For more information, check out our Rewards page.