Forever & Always Photo Mug | Thank You

You can upload any high-quality image that you’d like to have engraved in your crystal. That could be a favorite family photo or a picture of you and your spouse. It could also be a really great selfie or a picture of your dog. Everyone has unique memories that are special to them, and at ArtPix 3D, we totally get that.

So go ahead! Upload a photo of the llama you saw at the petting zoo, the cactus that poked you on your family vacation, or the treehouse you used to hang out in before it got struck by lightning. Maybe this picture is linked to a significant moment in your life, or maybe it’s part of an elaborate inside joke; either way, we’re happy to engrave it in a custom crystal keepsake that you can treasure forever.

Well, almost. You can send us a photo of any subject, but there are other factors that can affect your engraving. To get the best results for your 3D Crystal, you’ll need to upload a clear, high-resolution photo. You should avoid photos taken in poor lighting or from unusual angles (for example, a bird’s eye view.) The best images to upload are close-up portraits of the people, places, or pets you want to capture in 3D.

Selecting a photo is the most important part of your customization process. After all, your 3D image will be the focal point of your crystal! Our designers ensure that each photo looks its best before engraving, but certain types of photos can produce especially breathtaking 3D images.

Here are a few tips to help you choose the best picture for your 3D engraving.

Portraits and half-body shots tend to yield the most impressive results. To get the neat “following” effect on the backside of your crystal, you should pick a photo with a clear view of the subjects. All faces should be looking into the camera.

Choose a photo that was taken in good lighting. Shadows can sometimes become empty space in a 3D engraving.

Try to avoid photos taken from a bird’s eye view or other unusual angles. These images can sometimes look strange as 3D engravings.

You’ll receive a warning message if you try to upload an image that doesn’t meet our minimum requirements. However, our system can’t detect every potential issue with an image. We do our best to screen each image we receive, but if you have any doubts about your photo, you should email it to us at info@artpix3d.com

When you upload your photo to our online template, we’ll show you a quick visual guide with examples of good and bad quality photos to help you determine if your image is usable. If the photo you provide doesn’t meet our minimum requirements, you’ll receive a warning message that will prompt you to choose a different picture.

As a final precaution, we double-check each image we receive for potential problem areas. We’ll contact you if we notice something that could negatively affect your engraving.

If you’re unsure about the quality of your image, let us take a look before you order! You can send us your photo at info@artpix3d.com or message us by clicking Chat in the lower right corner of your screen.

It’s easy! When you select a crystal in our shop, you’ll be able to upload a photo from your computer or mobile device onto a template by clicking Upload Photo.

Once your image is uploaded, you’ll drag it into the position you want, then use the Rotate and Zoom tools to adjust its size and orientation on the template. When you’re finished, select Done to continue customizing your item.

Before proceeding to checkout, always make sure that your image is positioned the way you’d like it to appear in your crystal. Double-check that your figures are centered and that no important features have been cropped out.

Of course! You can add custom text to any size of our 3D Crystal Rectangle, Square, Heart, or Diamond.

After uploading your photo, select the text box labeled Custom Engraving to write your message. It should be 150 characters or less, including spaces.

You can review your message in your order summary once you add the item to your cart. You should always proofread your text before completing your purchase!

We’re not able to engrave text on any of our crystal necklaces, keychains, or wine stoppers because of their small size. We’re also unable to add text to our 3D Crystal Iceberg due to its unusual shape.

Typically, our designers engrave your text underneath your image. If you’d like to customize the layout of your text, you can specify this in your Order Notes. Be aware that we may not be able to approve every request, especially if we feel that it could poorly impact the appearance of your crystal. To run your concept past us before ordering, email us at info@artpix3d.com

Please note that your custom text will only be readable on the front side of your crystal. We cannot engrave text on the side with the “following” effect.

It’s super simple! First, check with our customer support team to make sure your request is feasible. You can email us at info@artpix3d.com or send us a message by selecting Chat in the lower right corner of your screen. If your request is approved, you can add it to your order by typing it under Order Notes during checkout.

Please note that we’re not able to approve every special request, and we cannot accommodate special directions for the carrier to leave your package in a particular spot outside your home.

Sure, we can engrave mature or adult content, as long as it’s legal. However, if we feel that your photo’s content is inappropriate, we may choose to decline the order. Should this happen, you’ll receive a refund.

You can email your photo to us at info@artpix3d.com if you’d like us to evaluate it before you place your order. Don’t worry: your photos are safe with us. We never use them for any purpose other than creating your crystal.

All our crystal items come in a custom black gift box with internal padding, which protects your crystal during shipment, and offers a great way to store your crystal securely when not on display.

No — we do not include invoices, receipts, or pricing information inside our packages. This is intentional, as many of our items are sent as gifts. By leaving invoices out, we help ensure that the surprise isn’t spoiled for the recipient.

When placing your order, please use your own email address — not the recipient’s. All order confirmations, receipts, and tracking updates are sent via email. This way, the recipient won’t accidentally see pricing or spoil the surprise before the gift arrives.

Sometimes, a recipient may receive a package and call us to find out who sent it. For privacy reasons, we cannot disclose the purchaser’s information. We understand that this might be disappointing for recipients, but we take customer privacy very seriously and cannot share personal details without permission.

If you’d like the recipient to know it’s from you, we recommend letting them know after the gift arrives.

Ordering a custom crystal online at ArtPix 3D is easy! You’ll start by selecting a crystal product from our shop. Next, you’ll upload your photo and adjust its position on a template of your crystal shape. Once you’re happy with your preview, you can customize your crystal by choosing your size and writing a note or caption to be engraved below your image. You can also select various add-ons to be included with your order, such as light bases, greeting cards, and a cleaning kit.

When you’re finished, double-check to make sure you’re satisfied with the customization options you selected. Next, check the box that reads “The personalization I entered is correct,” and select Add to Cart.

You’ll have another opportunity to confirm your personalization in your cart. Check your order summary to verify that the size, shape, and orientation (if applicable) of your crystals are correct. You should also proofread any text and make sure your selected add-ons are all present and accounted for. If you enabled ArtPix HD for your photo, your summary should confirm it.

Next, enter your payment and shipping details. If you have a discount code, you can apply it at this stage under Apply Coupon. You can also provide any custom instructions under Order Notes. Finally, select Place Order to finalize your purchase.

Of course not! We offer you the option to create an account so we can improve your online experience, but our website lets you customize your crystal and place your order with no strings attached. After checkout, we’ll ask you if you’d like to create an account with us, and whatever you decide is just fine. You can also change your mind at any time by going to the Sign In page.

It’s easy! Just go to our Sign In page and select Sign Up. Then, enter your email address and create a secure password that you don’t use for other websites. You’ll also have the option to create an account during the checkout process when you place an order. Welcome to the ArtPix3D family!

ArtPix 3D understands that your time is important. That's where we strive to provide our customers with a smooth, quick, and simple delivery.

We can create everything for your order the same day you place it if you order before 2 p.m. CT, or the next day if your order was placed after 2 p.m. CT. For many of our crystal products, we provide a free 3D preview for a customer's approval before we engrave them. Delayed approval of a model can affect the delivery time, so keep an eye out for our emails.

Order before 2pm CT for same-day shipping!

Our estimated delivery timeframes are as follows*:

Free Shipping (1-4 days) with orders $79+

Standard $9.99 (1-3 days)

Express $22.99 (1-2 days)

High Priority Express $39.99 (1 day)

Tracking information is provided with all shipping options for your convenience.

*Please note that actual delivery times may vary, especially during peak seasons. Precise delivery times are available during checkout. Additionally, our shipping services are subject to specific cutoff times for same-day processing (2pm CT) and may have limitations on delivery locations. Same-day processing does not apply on Sundays and, therefore, may add an additional day to our estimated delivery timeframes.

Absolutely! At ArtPix 3D, we make sure each crystal that departs from any of our locations is well-protected against the perils of travel. We package our crystals in sturdy gift boxes (except for necklaces; these are packaged in gift bags) then wrap them in plenty of bubble wrap to absorb any bumps or jostling.

However, despite all precautions, accidents do sometimes happen. If your crystal is damaged in any way when it arrives, please contact us immediately at +1 (855) 227-5861.

Yep, we sure can!

Once your order is on its way, you'll receive a confirmation email with a tracking number. You can use this number to track the status of your package here. You can also input your email address and order number.

Don’t panic! The first thing you should do is double-check the current delivery status of your order. You can enter your tracking number or your name and email address right here to find out if your package is still in transit. If it says your package was delivered, contact your neighbors to make sure it wasn’t dropped off at the wrong address by mistake.

If you’ve ruled out the possibility of a shipping delay or misdelivery, give us a call at +1 (855) 227-5861 within 5 days of the date you should have received your package.

The international shipping options that will be available to you during checkout are:

Please see the table below for estimated delivery times by country. These estimates include processing and shipping time. If you're ordering a crystal for a special occasion, we always recommend leaving a few extra days for it to arrive, just in case.

Great question! You earn 2 points for every dollar spent on any Crystal items and 1 point for every dollar spent on any non-crystal add-ons (light bases, wrapping paper, greeting cards, cleaning kit, ornament stands, candles, etc).

You can also earn points by leaving reviews on purchased items, referring a friend, following us on Instagram, liking us on Facebook, and subscribing to our Newsletters. We also celebrate our customers with points on Birthdays and Anniversaries! For more information, check out our Rewards page

Every 100 points = $5. To redeem your rewards, you must log in to your ArtPix 3D account and apply the points on the shopping cart page. You can also log in during the checkout process! Points can cover up to 50% of your total.

Points are credited to your account 30 days after the delivery of your order.

ALL points expire after 12 months of inactivity, meaning you have not earned or redeemed any points in a 12-month timeframe.

You can earn 500 reward points when you post a video about your ArtPix 3D experience on social media! Once your video review is posted, let us know! Forward a link to your review for confirmation to info@artpix3d.com. Our stellar support team will verify it, and the reward will be applied to your account within 1-2 business days.

Does ArtPix 3D specialize in custom crystal gifts? The answer to both questions is a hearty yes! We handle your digital photos with the utmost care, and we’ll never use them for any purpose other than to create your custom crystal.

Of course it is! At ArtPix 3D, your security is our priority. We don’t collect any of your credit card information. We use secure payment processors that ensure your information is only used to complete your transaction. You can learn more about our payment processors in our Privacy Policy

Yes! We take every possible measure to ensure your security and safety while using our website. We may collect information to improve your experience and give you the best possible service. To find out more about what kind of information we collect, how it’s used, and how to manage your preferences, please read through our Privacy Policy.