FAQ
Get answers to the frequently asked questions
Sure, we can engrave mature or adult content, as long as it’s legal. However, if we feel that your photo’s content is inappropriate, we may choose to decline the order. Should this happen, you’ll receive a refund.
\nYou can email your photo to us at info@artpix3d.com if you’d like us to evaluate it before you place your order. Don’t worry: your photos are safe with us. We never use them for any purpose other than creating your crystal.
"}},{"@type":"Question","name":"What kind of images can I upload?","acceptedAnswer":{"@type":"Answer","text":"You can upload any high-quality image that you’d like to have engraved in your crystal. That could be a favorite family photo or a picture of you and your spouse. It could also be a really great selfie or a picture of your dog. Everyone has unique memories that are special to them, and at ArtPix 3D, we totally get that.
\nSo go ahead! Upload a photo of the llama you saw at the petting zoo, the cactus that poked you on your family vacation, or the treehouse you used to hang out in before it got struck by lightning. Maybe this picture is linked to a significant moment in your life, or maybe it’s part of an elaborate inside joke; either way, we’re happy to engrave it in a custom crystal keepsake that you can treasure forever.
"}},{"@type":"Question","name":"So I can upload any photo, as long as it’s high-quality?","acceptedAnswer":{"@type":"Answer","text":"Well, almost. You can send us a photo of any subject, but there are other factors that can affect your engraving. To get the best results for your 3D Crystal, you’ll need to upload a clear, high-resolution photo. You should avoid photos taken in poor lighting or from unusual angles (for example, a bird’s eye view.) The best images to upload are close-up portraits of the people, places, or pets you want to capture in 3D.
\nYour order should be processed and delivered within 3-7 business days with standard shipping. Delivery times may vary depending on your location and shipping method. To see the estimated delivery times for your order, enter your shipping address during checkout. If you’re ordering a crystal for an important occasion, we recommend leaving yourself a little extra time, just in case.
\n"}},{"@type":"Question","name":"What is the estimated delivery time for orders outside the U.S.?","acceptedAnswer":{"@type":"Answer","text":"Please see the table below for estimated delivery times by country. These estimates include processing and shipping time. If you're ordering a crystal for a special occasion, we always recommend leaving a few extra days for it to arrive, just in case.
\n| \n Country \n | \n\n Free \n | \n\n Economy \n | \n\n Priority \n | \n\n Priority Plus \n | \n\n Express \n | \n
| \n Australia \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
| \n Canada \n | \n\n 5-9 days \n | \n\n 4-7 days \n | \n\n 2-4 days \n | \n\n 2-3 days \n | \n\n 1-2 days \n | \n
| \n Germany \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
| \n New Zealand \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
| \n United Kingdom \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
"}},{"@type":"Question","name":"How can I earn points with ArtPix 3D's Rewards program?","acceptedAnswer":{"@type":"Answer","text":"
Great question! You earn 2 points for every dollar spent on any Crystal items and 1 point for every dollar spent on any non-crystal add-ons (light bases, wrapping paper, greeting cards, cleaning kit, ornament stands, candles, etc).
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You can also earn points by leaving reviews on purchased items, referring a friend, following us on Instagram, liking us on Facebook, and subscribing to our Newsletters. We also celebrate our customers with points on Birthdays and Anniversaries! For more information, check out our Rewards page.
ArtPix 3D understands that your time is important. That's where we strive to provide our customers with a smooth, quick, and simple delivery.
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How Long Does It Take to Make?
We can create everything for your order in 1-2 days. For many of our crystal products, we provide a free 3D preview for a customer's approval before we engrave them. Delayed approval of a model can affect the delivery time, so keep an eye out for our emails.
How Long Does It Take To Ship?
With our free shipping, your order should arrive on your doorstep 3-7 days after completion. Delivery times are affected by your location and shipping method. If you need it sooner, you can select express shipping options and find all available delivery times during checkout. We recommend giving yourself a little extra time when ordering for a special occasion.
Have you ever wondered how we create such detailed and clear crystal engravings? Once your 3D model is ready, our team uses state-of-the-art subsurface crystal engraving machines to laser small white dots inside the crystal. These dots are laser etched to form the full model inside the crystal. The level of precision and detail achieved through this process is truly remarkable.
Text engravings are also engraved using this same method, with the text engraved closer to the surface to ensure it does not overlap with the model engraving.
Next, our team will review your crystal after it is finished engraving and before it is boxed up for shipping. If we find any mistakes or imperfections, we will remake the crystal to ensure you receive a great final product. Now you know how 3D Crystal Engravings work. But how can you contribute to this high-tech process?
That's the easiest part. Click the image below to visit our shop, select a crystal that matches what you're looking for, upload your image, and you'll be on your way to getting your own Crystal Engraving.![\"a](\"https://artpix3d.com/content/customPage/3333/3d-crystal-about-us.jpg\")
3D laser photo crystal engraving is more than just the most innovative way to preserve and display your favorite photos. It brings your memories to life with realistic depth and stunning motion inside a luxury keepsake designed to last for over a lifetime! Once you’ve seen your photo dazzling, optically clear crystal, you’ll want to share this experience with everyone you know.
Unlike physical photos that will degrade over time or digital photos that only exist on a computer screen, our 3D Photo Crystal benefits from being a gift that will last a lifetime and then some. You also have the benefit of choosing from a variety of crystals to memorialize your memories. From Rectangles, Hearts, Squares, Keychains, Necklaces, Candle Holders, and more! Just find a photo you cherish and get started.
You can use photos of people, pets, places, and everything in between, 3D Photo Crystals can be used to enshrine precious memories and people in our lives, both those who have left us and those who are still with us. Made from hand-cut K9 Crystal, chosen for its clarity and durability, they are the perfect gifts for all times of the year, from crystal hearts for Valentine’s Day to crystal rectangles to show off family photos on Christmas Day.
We provide a wide selection of stunning necklace options and shapes, from our rectangle to our heart, pet paw, and pet bone necklaces, which come in both 3D and 2D. Each crystal is hand-carved from durable and clear K9 Crystal. But how do you make a photo necklace with your picture inside it? You'll have to visit our website to see the full selection of necklaces by clicking the image below.
![\"Custom](\"https://artpix3d.com/content/products/1362516/conversions/af3c58f9-c51a-4a09-9d53-71584afd1603-thumb_1_1_750X750.jpg\")
Once you've selected the kind of necklace you prefer, you can personalize it by uploading your image and adjusting it until the positioning is just right. Once you've positioned your photo, you'll get to select the size of the necklace and then select any add-ons like our cleaning kit or gift wrapping. From there, it's on to the shopping cart and checkout.
After you place your order, our team will create a 3D preview based on your original image. Once completed, it will be emailed to you for your approval. Once the model is customer-approved, we move to the engraving process, where we use cutting-edge laser engraving technology to engrave small white dots into your crystal to form the full model.
Once it finishes engraving, our team will check its quality to ensure we provide you with a great final product. If you have any questions about your necklace, please check the description for each necklace on our website or contact our customer service team.
You call it a gift that will last a lifetime. You could also call it our 3D Photo Necklace. We know how important it is to cherish your loved ones, family, friends, pets, and those moments that are precious to us. There’s no better way to carry those memories with you than by ordering one of our 3D Photo Necklaces. These stunning crystal necklaces are made from K9 Crystal, known for their durability and clearness, and come with a 20-inch stainless steel chain.
![\"Custom](\"https://artpix3d.com/content/products/765922/conversions/Layer-126-thumb_1_1_750X750.jpg\")
They come in a wonderful variety of shapes, such as rectangles, hearts, pet paws, and dog bone. We also provide both 2D and 3D necklaces so you can find the product that matches just what you’re looking for. We pride ourselves on our high quality and great detail.
Necklaces, where you can see the photo inside, allow you to have a memory that you can wear close to your heart. We engrave your original image inside our crystals using cutting-edge laser technology and our expert team of modelers who handmake a digital model just for you. We even provide previews when you order to ensure you get a great final product. So, what is a necklace with a photo inside called? A great idea!
Order today on our website and get the perfect gift for yourself or a loved one.
Where Can I Get A Picture Keychain Made?
The first step to making one of our beautiful and detailed Photo Keychains starts with you. To begin, select one of our wide selection of Photo Keychain options and shapes, from our rectangle to our heart, square, pet paw, and pet bone necklaces, which come in 3D and 2D. Once you've selected your preferred shape, you can upload your image. After you upload your image, you can position it by zooming in and out, rotating it, or even enhancing it with HD. We recommend using HD if you are using an older or low-quality image for the best results.
After you place your order, our team will handmake a digital 3D preview based on your original image if that option is available for your chosen shape. Once completed, you can view the model to get a great idea of the final product. You can even request changes to the model if needed. After you approve the digital model, we move to the engraving process.
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How Do You Make A Photo Keychain?
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During the engraving process, we use cutting-edge laser engraving technology to engrave small white dots into K9 Crystal, a crystal known both for its durability and clarity, to form the full digital model. The model is handmade and carefully etched by our machine to ensure it matches your model and original.
Once it finishes engraving, our team will quality check your engraving to ensure we provide you with a product that exceeds your expectations and meets our high standards. If you have any questions about our necklace, please check the description for each necklace on our website or contact our customer service team.![\"Custom](\"https://artpix3d.com/content/products/1362491/conversions/54b8214e-12d5-472e-ba69-1e156a70b402-thumb_1_1_750X750.jpg\")
We all want to be with those we’ve lost. The Fingerprint Necklace can give you that chance. It is designed to hold an engraving of a loved one's fingerprint and last for a lifetime. The necklace's crystal is durable and clear K9 crystal and comes with a 20-inch stainless chain. These stunning necklaces are a great gift for yourself or someone who has recently lost a loved one.
To make a fingerprint necklace, we recommend checking the video below for an easy step-by-step guide to creating and uploading your fingerprint image.
You can choose from both the rectangle and heart shapes for your keychain necklace to memorialize and cherish the deceased. We also have keychain options to illuminate the fingerprint engraving. Whichever you choose, Fingerprint necklaces are a great way to carry with you those that will always be in your heart close to your chest.
All of our custom products are made of K9 Crystal. We chose this material for its clarity, which makes it perfect for showcasing 3D engraved images. It’s also highly durable; even after a lifetime of use, these crystals never lose their characteristic shine.
\nAll of our engraved products are made from high-quality crystal, which is pretty fragile. However, as long as you handle your crystal with care and display it somewhere safe, it should last for over a lifetime!
"}},{"@type":"Question","name":"Where do you make your custom crystals?","acceptedAnswer":{"@type":"Answer","text":"Most of our crystal products are made in our production facility at 2250 Arthur Ave, Elk Grove Village, Illinois. We’re also equipped to create custom crystal gifts in our store location at Fashion Outlets of Chicago in Rosemont, Illinois.
"}},{"@type":"Question","name":"Will the image inside my crystal wear out or get discolored over time?","acceptedAnswer":{"@type":"Answer","text":"Nope, never! As long as your crystal remains intact, the image inside will be safe from any kind of fading, deterioration, or discoloration.
"}},{"@type":"Question","name":"Can I clean my crystal without a cleaning kit?","acceptedAnswer":{"@type":"Answer","text":"Yes, you should be able to clean your crystal with products you probably already have at home. Here’s how:
\nStep 1: Use glass cleaner to remove dust and restore your crystal’s shine.
\nStep 2: Dry it with a dust-free microfiber cloth, glass cleaning cloth, or other soft cloth. Don’t use paper towels or any other rough materials, as these might scratch the surface.
\nStep 3: Sit back and bask in the brilliance of your spotless crystal!
"}},{"@type":"Question","name":"How should I display my crystal?","acceptedAnswer":{"@type":"Answer","text":"Ready to show off your personalized 3D Photo Crystal? The first thing you’ll want to do is choose a secure location in your home where it isn’t likely to fall or get knocked over. Second, it helps if you can find a dark, solid-color background to make your image stand out. Finally, for the best 3D experience, we recommend purchasing an LED Light Base to put your custom engraving in the spotlight!
"}},{"@type":"Question","name":"Should I purchase a cleaning kit for my crystal?","acceptedAnswer":{"@type":"Answer","text":"When it comes to caring for your custom crystal, our Cleaning Kit can make a big difference! This easy-to-use kit includes an anti-static microfiber cloth, polishing sand, and an all-natural cleaning solution to maintain and enhance the shine of your crystal product. You can easily add one to your order while personalizing your crystal or during checkout. You can also purchase one separately here!
"}},{"@type":"Question","name":"What’s the difference between 2D and 3D?","acceptedAnswer":{"@type":"Answer","text":"A 2D laser engraving recreates your photo in stunning detail as a flat image within your crystal. We can produce a 2D photo engraving inside any of our crystal necklaces, keychains, and wine stoppers.
\nA 3D engraving adds another dimension to your image. When you view your 3D crystal from the front, you’ll see your photo recreated with realistic depth. Turn it around to the back side, and a breathtaking optical illusion will make it look like the people and pets in your image are following you with their gaze!
\nWe’ll create a 3D engraving from your photo inside any of our crystals at no extra cost. We can also upgrade a personalized photo necklace, keychain, or wine stopper to 3D for an additional $25.
"}},{"@type":"Question","name":"How do you put a 3D image inside a crystal?","acceptedAnswer":{"@type":"Answer","text":"All of our custom crystals are engraved using state-of-the-art laser technology that allows us to create tiny etchings at specific points beneath the surface of the crystal. These points are plotted at various depths to create a 3D image. You can learn more about our 3D crystal engraving process here.
"}},{"@type":"Question","name":"How many people can fit on a crystal?","acceptedAnswer":{"@type":"Answer","text":"To make sure we can create the best possible 3D image inside your custom crystal, we’ve come up with a solid rubric for the maximum number of faces or figures we can engrave inside each of our crystal shapes and sizes. You’ll be able to see the recommended number of faces for each size when customizing your crystal shape in our shop.
\n1-2 figures: Small Rectangle, Small Square, Small Heart, Small Diamond, Small Iceberg, all of our Necklaces, Keychains, and Wine Stoppers
\nUp to 3 figures: Medium Rectangle, Medium Square, Medium Heart, Medium Diamond, Medium Iceberg
\nUp to 4 figures: Large Square, Large Heart
\nUp to 5 figures: Large Rectangle, Large Diamond, Large Iceberg, X-Large Heart, XX-Large Square
\nUp to 6 figures: XX-Large Rectangle
\nUp to 8 figures: XXX-Large Rectangle
\nUp to 9 figures: Max Rectangle
\nUp to 15 figures: Titan Rectangle
\nFor our crystal necklaces, keychains, and wine-stoppers, we recommend using photos with 1-2 figures.
\nIf you’re uploading a picture with more than one person or pet, be sure to let us know how many of the figures you want to have included in your crystal. You can do this by writing a special request in your Order Notes during checkout. If you don’t plan to include everyone in the photo, please specify which figures you’d like to have engraved.
"}},{"@type":"Question","name":"What is the “floating head” effect, and how can I avoid it?","acceptedAnswer":{"@type":"Answer","text":"Ah, yes, the dreaded “floating head” effect. This occurs when someone’s neck is obscured in your photo, either by a shadow or the camera angle. We can’t recreate something that’s not visible, so there may be an empty space in the resulting 3D engraving where the neck would normally be. This can make it look like the subject’s head is floating above the rest of their body.
\nMost of the time, this empty space is only visible from a few specific angles, so it’s nothing to worry about. However, you should always double-check the photos you plan to upload for any areas where the lighting or camera angle might obscure an essential detail of the subject’s face or body. If you’re not sure about your photo, let our customer service team take a look before you upload it. You can send it to us at info@artpix3d.com or message us by clicking Chat in the lower right corner of your screen.
"}},{"@type":"Question","name":"Will everything in my photo appear in my engraving?","acceptedAnswer":{"@type":"Answer","text":"Typically, our designers remove the background of your image to make the people and pets in your photo the focal point of your engraving. However, the whole point of a customizable product is that you get to decide how it looks! If the background of your photo is important to your engraving, you can opt to include it for an additional fee by selecting 2D Background after uploading your image.
\nPlease note that your background will appear in 2D, but people and pets will still appear in 3D unless otherwise specified. Before finalizing your purchase, always double-check your order summary during checkout to make sure that 2D Background has been enabled for your item.
\nIf there are a few objects of importance in the background of your photo that you’d like to keep in your engraving, but you’d like the rest of your background removed, you should still select 2D Background. Then, you can add more specific instructions in your Order Notes. The additional fee still applies.
\nIf there are people and pets in both the foreground and background of your photo, you’ll need to let us know in your Order Notes if you want to include everyone in your engraving. You don’t need to select 2D Background to make this request unless you actually want your background to be included in your engraving.
"}},{"@type":"Question","name":"Can I get a color image inside my crystal?","acceptedAnswer":{"@type":"Answer","text":"That would be neat, but unfortunately laser engraving isn’t the same as laser printing. Our custom crystal images are created by making tiny laser etchings on specifically plotted points beneath the surface of the crystal. Because of that, we’re not able to deposit color. We still think the final product looks pretty cool!
"}},{"@type":"Question","name":"Should I include the background of my photo in my engraving?","acceptedAnswer":{"@type":"Answer","text":"It all depends on how you want your crystal to look. We typically recommend removing the background of your photo because it makes the 3D effect of your image more striking. However, if the people in your photo are posing in front of something really cool, like a famous monument or a breathtaking landscape, you may want to consider including it in your engraving. You can request this by selecting 2D Background for a small additional fee.
\nIf you opt to keep your background, we’ll engrave it in 2D. People and pets will still appear in 3D unless otherwise specified. Before finalizing your purchase, always double-check your order summary during checkout to make sure that 2D Background has been enabled for your item.
\nIf the people in your photo are standing in front of a plain, blank wall or in a room with lots of distracting clutter, you’ll probably want to let our designers remove the background from your image.
\nNeed some help deciding whether or not to keep your background? You can reach out to our customer service team at info@artpix3d.com; we’ll be more than happy to take a look!
"}},{"@type":"Question","name":"What kind of images can I upload?","acceptedAnswer":{"@type":"Answer","text":"You can upload any high-quality image that you’d like to have engraved in your crystal. That could be a favorite family photo or a picture of you and your spouse. It could also be a really great selfie or a picture of your dog. Everyone has unique memories that are special to them, and at ArtPix 3D, we totally get that.
\nSo go ahead! Upload a photo of the llama you saw at the petting zoo, the cactus that poked you on your family vacation, or the treehouse you used to hang out in before it got struck by lightning. Maybe this picture is linked to a significant moment in your life, or maybe it’s part of an elaborate inside joke; either way, we’re happy to engrave it in a custom crystal keepsake that you can treasure forever.
"}},{"@type":"Question","name":"So I can upload any photo, as long as it’s high-quality?","acceptedAnswer":{"@type":"Answer","text":"Well, almost. You can send us a photo of any subject, but there are other factors that can affect your engraving. To get the best results for your 3D Crystal, you’ll need to upload a clear, high-resolution photo. You should avoid photos taken in poor lighting or from unusual angles (for example, a bird’s eye view.) The best images to upload are close-up portraits of the people, places, or pets you want to capture in 3D.
"}},{"@type":"Question","name":"How do I choose the best photo for my 3D engraving?","acceptedAnswer":{"@type":"Answer","text":"Selecting a photo is the most important part of your customization process. After all, your 3D image will be the focal point of your crystal! Our designers ensure that each photo looks its best before engraving, but certain types of photos can produce especially breathtaking 3D images.
\nHere are a few tips to help you choose the best picture for your 3D engraving.
\nPortraits and half-body shots tend to yield the most impressive results. To get the neat “following” effect on the backside of your crystal, you should pick a photo with a clear view of the subjects. All faces should be looking into the camera.
\nChoose a photo that was taken in good lighting. Shadows can sometimes become empty space in a 3D engraving.
\nTry to avoid photos taken from a bird’s eye view or other unusual angles. These images can sometimes look strange as 3D engravings.
\nYou’ll receive a warning message if you try to upload an image that doesn’t meet our minimum requirements. However, our system can’t detect every potential issue with an image. We do our best to screen each image we receive, but if you have any doubts about your photo, you should email it to us at info@artpix3d.com.
"}},{"@type":"Question","name":"How do I know if I have a high quality photo?","acceptedAnswer":{"@type":"Answer","text":"When you upload your photo to our online template, we’ll show you a quick visual guide with examples of good and bad quality photos to help you determine if your image is usable. If the photo you provide doesn’t meet our minimum requirements, you’ll receive a warning message that will prompt you to choose a different picture.
\nAs a final precaution, we double-check each image we receive for potential problem areas. We’ll contact you if we notice something that could negatively affect your engraving.
\nIf you’re unsure about the quality of your image, let us take a look before you order! You can send us your photo at info@artpix3d.com or message us by clicking Chat in the lower right corner of your screen.
"}},{"@type":"Question","name":"What kind of changes will you make to my image in your editing process?","acceptedAnswer":{"@type":"Answer","text":"When we receive your photo, the first thing we’ll do is remove the background, including secondary objects. Next, our designers will optimize the remaining image for the 3D laser engraving process using cutting-edge editing software. During this process, we may make a few minor adjustments to the layout of your image to ensure the best engraving results.
\nWe always leave some space around your engraving, even if you position your image to cover the whole template. We may have to zoom in or out a little, which can result in some small, outlying details being cropped. If a crucial piece is missing from your original photo, such as a subject’s fingertip or the top of their hair, we may add it in the final engraving. We may also reach out to you to suggest another crystal shape if we feel it would better accommodate your image.
\nIf you’d like to include the background of your photo in your engraving, you can select 2D Background during your customization process for an additional fee. You can also let us know in your Order Notes during checkout if there’s anything else about your photo that you don’t want our designers to enhance. We’ll do our best to accommodate your request, but be aware that opting out of certain edits may negatively affect the appearance of your product.
\nIf you want to run your special request past us before placing your order, you can shoot us an email at info@artpix3d.com or message us by clicking Chat in the lower right corner of your screen.
"}},{"@type":"Question","name":"How do I send you my photo?","acceptedAnswer":{"@type":"Answer","text":"It’s easy! When you select a crystal in our shop, you’ll be able to upload a photo from your computer or mobile device onto a template by clicking Upload Photo.
\nOnce your image is uploaded, you’ll drag it into the position you want, then use the Rotate and Zoom tools to adjust its size and orientation on the template. When you’re finished, select Done to continue customizing your item.
\nBefore proceeding to checkout, always make sure that your image is positioned the way you’d like it to appear in your crystal. Double-check that your figures are centered and that no important features have been cropped out.
"}},{"@type":"Question","name":"What kind of file format can I upload?","acceptedAnswer":{"@type":"Answer","text":"We accept the following file formats: JPG, JPEG, GIF, TIFF, BMP, and PNG.
\nIf your image isn’t in any of these formats, or if you’re having trouble uploading your photo, please email us at info@artpix3d.com or send us a message by selecting Chat in the lower right corner of your screen. You can also give us a call at +1 (855) 227-5861.
"}},{"@type":"Question","name":"Why isn’t my image upload working?","acceptedAnswer":{"@type":"Answer","text":"There could be a few different issues at work here. First, double-check that your file is in a format we accept, namely: JPG, JPEG, GIF, TIFF, BMP, or PNG. You can also try using a different browser. If you’re using a mobile device, try switching to a computer or laptop.
\nIf you’ve tried everything and you’re still having trouble, call us at +1 (855) 227-5861 or select Chat in the lower right corner of your screen to message our customer service team.
"}},{"@type":"Question","name":"Can I use a black and white photo?","acceptedAnswer":{"@type":"Answer","text":"Yes, you can upload a black-and-white photo to be engraved on your crystal. The final product will also be in grayscale. As with any other photo, please ensure the image is high quality. Any blurry areas or indistinct figures will affect the quality of the engraving. To know what makes for a good image, please check here.
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"}},{"@type":"Question","name":"Can I send you a full body shot?","acceptedAnswer":{"@type":"Answer","text":"
Sure you can! Be aware, though, that full body shots are often fairly small, since the entire figure needs to be able to fit inside your crystal. This can result in a less detailed image and more empty space in your final product.
\nWhile we’re more than happy to engrave a full body photo, we typically recommend using a close-up portrait or half-body shot, especially for smaller items such as our necklaces, keychains, and wine-stoppers. Our 3D Crystal Rectangle in portrait orientation is the best shape for a full body engraving. For best results, you’ll want to choose one of our larger sizes. Be sure to let us know in your Order Notes that you’d like us to include the subject’s entire body in your engraving.
"}},{"@type":"Question","name":"Can you engrave my ultrasound photos?","acceptedAnswer":{"@type":"Answer","text":"Of course! Ultrasound photos represent an extraordinary moment in a parent’s life, and we’re happy to help you commemorate it with a custom crystal. To get the best results for your ultrasound engraving, make sure to position your child at the center when orienting your photo in our web template.
"}},{"@type":"Question","name":"Can you engrave mature content?","acceptedAnswer":{"@type":"Answer","text":"Sure, we can engrave mature or adult content, as long as it’s legal. However, if we feel that your photo’s content is inappropriate, we may choose to decline the order. Should this happen, you’ll receive a refund.
\nYou can email your photo to us at info@artpix3d.com if you’d like us to evaluate it before you place your order. Don’t worry: your photos are safe with us. We never use them for any purpose other than creating your crystal.
"}},{"@type":"Question","name":"If I already have a 3D version of my image, can you use it to create my crystal?","acceptedAnswer":{"@type":"Answer","text":"Absolutely! Just send it to info@artpix3d.com as an OBJ file. We’ll have our designers take a look at it, then we’ll contact you to let you know whether or not we’ll be able to use it.
"}},{"@type":"Question","name":"What is ArtPix HD, and how can I use it to improve my photo?","acceptedAnswer":{"@type":"Answer","text":"ArtPix HD is one of our coolest customization features yet! It uses AI and facial recognition technology to detect and repair small flaws in your photo for picture-perfect results.
\nYou’ll be able to access this feature as soon as you upload your photo to our website. Select Enhance Photo to HD Quality, and ArtPix HD will automatically correct your image for maximum clarity. This process can take up to one minute. As soon as your improved image is ready, you can view it in your template. You can also compare it to the original by toggling between the Original and ArtPix HD options beneath your template.
\nBefore completing your order, make sure you’ve selected the version of your photo you want to appear in your engraving. You can check the order summary in your cart to verify whether or not HD has been enabled for your order.
"}},{"@type":"Question","name":"Image Assistance","acceptedAnswer":{"@type":"Answer","text":"From family or wedding photos, that perfect selfie, pictures of your beloved pet, or even a pic of your favorite sunset. Everyone has memories that are special to them, and at ArtPix 3D, we totally understand that. This article is about helping you know what kind of images work best, how to upload them, and answering any common questions you might have. So, let's get started.
What Kind of Images Can I Upload?
Upload a photo of the llama you saw at the petting zoo, the cactus that poked you on your family vacation, or the treehouse you used to hang out in before it got struck by lightning. Maybe this picture is linked to a significant moment in your life, or maybe it’s part of an elaborate inside joke; either way, we’re happy to engrave it in a custom crystal keepsake that you can treasure forever.
While you can send us almost any picture some work better than others. To get the best results for your 3D Crystal, you'll need to upload a clear, high-resolution photo. You should avoid photos taken in poor lighting or from unusual angles (for example, a bird's eye view.) The best images to upload are close-up portraits of the people, places, or pets you want to capture in 3D.
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We accept the following file formats: JPG, JPEG, GIF, TIFF, BMP, and PNG.
\nIf your image isn't in any of these formats, or if you're having trouble uploading your photo, please email us at info@artpix3d.com or send us a message by selecting the Chat Button in the upper right corner of your screen. You can also give us a call at +1 855 227-5861.
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"}},{"@type":"Question","name":"How do you make your Fingerprint Necklaces and Keychains?","acceptedAnswer":{"@type":"Answer","text":"
To make our Fingerprint Necklaces and Keychains, we use pretty much the same laser engraving method as we do to make our 2D photo crystals.
\nOnce you upload your fingerprint, our designers will enhance your image for the engraving process. Next, we’ll use advanced laser technology to create tiny etchings at specific points beneath the surface of your crystal. These points are plotted on a flat plane inside the pendant, forming a 2D replica of your fingerprint.
"}},{"@type":"Question","name":"How do I get someone’s fingerprints?","acceptedAnswer":{"@type":"Answer","text":"The simplest way to get someone’s fingerprints is to do it at home with supplies you probably already have laying around! Take a look at our video tutorial for instructions.
\nIf you need to get fingerprints from someone who has passed on, you may be able to request them from the funeral home. Anyone who has served in the military may also have fingerprints on file.
"}},{"@type":"Question","name":"How can I upload my fingerprints to your website?","acceptedAnswer":{"@type":"Answer","text":"Once you have a high-quality fingerprint, uploading it to our website is a piece of cake! First, take a photo or scan of your fingerprint. Make sure that the print is visible. If the picture is dark or blurry, we won’t be able to recreate it in your crystal.
\nWhen you have a clear copy of your fingerprint, choose the crystal shape and size you want to order. Select Upload Photo, then use the Rotate and Zoom tools to adjust the image on a template of your item. For the best results, position your fingerprint at the center of the template. When you’re finished, select Done to continue personalizing your item.
\nBe aware that there will always be some space around your engraving, even if you enlarge your image to cover the template. We may make a few other minor adjustments to the size and position of your fingerprint to improve the overall appearance of your crystal.
"}},{"@type":"Question","name":"How can I make sure my fingerprints are high-quality?","acceptedAnswer":{"@type":"Answer","text":"It’s pretty easy to tell a decent fingerprint from a poor one. The two main things you’ll be looking for are clarity and contrast.
\nClarity means that you can easily see individual lines in your fingerprint. You should be able to recognize a pattern in these lines.
\nContrast means that you can distinguish between the light and dark parts in your fingerprint. The lines in your print should be dark, while the spaces in between should be light.
\nIf your fingerprints are too dark, i.e., if there’s too much ink or graphite on your finger, you run the risk of creating a solid blob instead of a clean image. Conversely, if you don’t use enough, you can end up with a print that’s way too light to see.
\nOnce you have a clear fingerprint, make sure your photo or scan is easy to see. A poor photo of a good fingerprint is just as bad as a poor fingerprint. If you’re taking a picture with your phone, take a close-up in excellent lighting.
"}},{"@type":"Question","name":"How will I know if my fingerprints are usable?","acceptedAnswer":{"@type":"Answer","text":"When you upload a photo or scan that doesn’t meet our minimum requirements, a pop-up message will appear and prompt you to select a new image.
\nAfter you place your order, our designers will also double-check your image to make sure it’s usable. If we notice any glaring potential issues, we’ll contact you and let you know how to proceed. However, if you have any doubts about the quality of your fingerprint photo or scan, let us take a look before uploading. You can email it to us at info@artpix3d.com or message us by clicking Chat in the lower right corner of your screen.
"}},{"@type":"Question","name":"How long does it take you to make a Fingerprint Necklace or Keychain?","acceptedAnswer":{"@type":"Answer","text":"Your fingerprint crystal should be personalized, shipped, and delivered within 3-7 business days with standard shipping. Delivery times may vary depending on your location and shipping method. To see the estimated delivery times for your order, enter your shipping address during checkout. If you’re ordering this item for an important occasion, we recommend leaving yourself a little extra time, just in case.
"}},{"@type":"Question","name":"Will my fingerprints be safe?","acceptedAnswer":{"@type":"Answer","text":"Absolutely! We never use your fingerprint scan or photo for any purpose other than to create your custom crystal. You can rest assured that your prints are safe with us!
"}},{"@type":"Question","name":"How do I make a special request?","acceptedAnswer":{"@type":"Answer","text":"It’s super simple! First, check with our customer support team to make sure your request is feasible. You can email us at info@artpix3d.com or send us a message by selecting Chat in the lower right corner of your screen. If your request is approved, you can add it to your order by typing it under Order Notes during checkout.
\nPlease note that we’re not able to approve every special request, and we cannot accommodate special directions for the carrier to leave your package in a particular spot outside your home.
"}},{"@type":"Question","name":"How do I customize the placement of my image inside my crystal?","acceptedAnswer":{"@type":"Answer","text":"Once you upload your image, you’ll have the opportunity to adjust it on a template of your crystal shape. Drag the picture to move it around until you find a position you like, then fine-tune its size and orientation using the Zoom and Rotate tools.
\nTry to zoom in on your figures as much as you can without cropping anything important. There will always be a little empty space around your image due to the nature of the laser etching procedure, but it should still fill a sizable area within your crystal.
\nOnce you’re finished positioning your image, select Done to continue customizing the rest of your crystal. Our designers will adhere as closely as they can to your configuration, so you should be satisfied with the way your photo looks on your template before moving on.
\nIf you can’t achieve the look you want using our personalization tools, you can write custom directions in your Order Notes, or email us at info@artpix3d.com. Please note that we may not be able to honor every request we receive.
"}},{"@type":"Question","name":"Can I have a message engraved on my crystal?","acceptedAnswer":{"@type":"Answer","text":"Of course! You can add custom text to any size of our 3D Crystal Rectangle, Square, Heart, or Diamond.
\nAfter uploading your photo, select the text box labeled Custom Engraving to write your message. It should be 150 characters or less, including spaces.
\nYou can review your message in your order summary once you add the item to your cart. You should always proofread your text before completing your purchase!
\nWe’re not able to engrave text on any of our crystal necklaces, keychains, or wine stoppers because of their small size. We’re also unable to add text to our 3D Crystal Iceberg due to its unusual shape.
"}},{"@type":"Question","name":" Is there a character limit?","acceptedAnswer":{"@type":"Answer","text":"Our custom engravings have a limit of 150 characters, including spaces. This ensures that we have enough room to create your 3D image.
"}},{"@type":"Question","name":"Do you have different font options for personalized messages?","acceptedAnswer":{"@type":"Answer","text":"We have two unique font options, Georgia and Snowpuppets, for you to choose from during the customization process. Simply type your message into the text box and select your font from the corresponding menu.
"}},{"@type":"Question","name":"What language should I choose for my text engraving?","acceptedAnswer":{"@type":"Answer","text":"We can text in a variety of languages beyond English. To learn more about our text engravings, please click here.
"}},{"@type":"Question","name":"I am shipping a crystal gift to someone else. Can you include a note in the order?","acceptedAnswer":{"@type":"Answer","text":"Currently, we don’t have the capability to include personal notes with our products. However, we do have plans to introduce this option in the future!
"}},{"@type":"Question","name":"Can I have a 3D version of my logo engraved in crystal?","acceptedAnswer":{"@type":"Answer","text":"We’re more than happy to create a 3D version of your personal or business logo! Typically, we find that logos with textured shapes or pictures tend to make the most dynamic 3D images, but we may also be able to engrave plain text or a simple illustration. We’d be glad to evaluate your design before you make your purchase; just send it to us at info@artpix3d.com.
"}},{"@type":"Question","name":"How will you format my personalized message? ","acceptedAnswer":{"@type":"Answer","text":"Typically, our designers engrave your text underneath your image. If you’d like to customize the layout of your text, you can specify this in your Order Notes. Be aware that we may not be able to approve every request, especially if we feel that it could poorly impact the appearance of your crystal. To run your concept past us before ordering, email us at info@artpix3d.com.
\nPlease note that your custom text will only be readable on the front side of your crystal. We cannot engrave text on the side with the “following” effect.
"}},{"@type":"Question","name":"Choose your Text Engraving","acceptedAnswer":{"@type":"Answer","text":"From a heartfelt message, a reminder of loving words, or a special date we know that sometimes you need our crystal to say something important. You can add custom text to any size of our 3D Crystal Rectangle, Square, Heart, or Diamond.
\nAfter uploading your photo, select the text box labeled Custom Engraving to write your message. It should be 150 characters or less, including spaces.
\nYou can review your message in your order summary once you add the item to your cart. You should always proofread your text before completing your purchase!
\nWe are not able to engrave text on any of our crystal necklaces, keychains, or wine stoppers because of their small size. We’re also unable to add text to our 3D Crystal Iceberg due to its unusual shape.
"}},{"@type":"Question","name":"What’s a 3D Preview?","acceptedAnswer":{"@type":"Answer","text":"Before we can engrave your photo in 3D inside the crystal shape of your choice, we first need to build a digital model. This allows us to create and perfect a beautiful, three dimensional version of your photo that looks almost real! With a 3D Preview, you can sneak a peek at your 3D model and custom text to make sure you’re happy with it before you order your 3D Photo Crystal.
"}},{"@type":"Question","name":"How long does it take?","acceptedAnswer":{"@type":"Answer","text":"Typically, it takes 4-16 hours to build your 3D model. Since each product is custom made, our designers have to carefully review the quality of your image, retouch it, and manually recreate it in 3D. The timeline may vary depending on the time of day you place your order.
"}},{"@type":"Question","name":"Do I need a 3D Preview? ","acceptedAnswer":{"@type":"Answer","text":"The 3D Preview is an optional feature that lets you see what your photo will look like in 3D before we engrave it inside your crystal. It also gives you the opportunity to let us know if there’s anything you think we could do better. This helps us ensure that your final product is everything you hoped for!
"}},{"@type":"Question","name":"How can I order a 3D Preview?","acceptedAnswer":{"@type":"Answer","text":"When you order a 3D Crystal, the 3D Preview option will be automatically enabled during checkout. This feature is completely free. However, if you’re pressed for time and need your order shipped ASAP, you can choose to opt out of the 3D Preview by deselecting it.
\nAs soon as we finish creating your 3D Preview, we’ll send you a link via email where you can view it. You’ll need to approve your model before we can move forward with your engraving. You can also request changes to your model if you’re not satisfied with the results. However, be aware that once you approve your model, you won’t be able to request any further changes.
\nPlease note that if you wait more than a day to respond after receiving your 3D Preview, it could affect your estimated delivery time. Requesting changes to your model may also delay your order.
"}},{"@type":"Question","name":"Where can I view my 3D Preview?","acceptedAnswer":{"@type":"Answer","text":"As soon as we’re finished creating your 3D Preview, you’ll receive a link via email where you can view it online. Simply enter your order number and email address to access it. Once you’ve had a chance to review your 3D Model, we’ll need your feedback so that we can move forward with your engraving. Select Approve if you’re happy with your preview, or Rework if there’s something you’d like us to improve. Be aware that once you approve your model, you won’t be able to make any further changes. Please be sure to respond promptly after you receive this link; if you wait too long, it could affect your estimated delivery time.
"}},{"@type":"Question","name":"What if I’m not happy with my 3D Preview?","acceptedAnswer":{"@type":"Answer","text":"That’s the beauty of ordering a 3D Preview: if you’re not happy with the way it looks, you’ll be able to request edits to your 3D Model free of charge! Select Rework and write us a detailed message in the text box explaining how you’d like us to improve your model. We’ll let you know via email when we receive your request and when your updated 3D Preview is available for you to review. Please be aware that, while we’ll do our best to accommodate your rework instructions, we can’t always guarantee that your request will be feasible.
"}},{"@type":"Question","name":"How much time do I have to approve my 3D Preview?","acceptedAnswer":{"@type":"Answer","text":"Ideally, you should view your 3D Preview and provide your feedback on the same day you receive your email link. After a day has passed, we may not be able to engrave and ship your crystal within the original estimated delivery time.
\nIf you ordered a 3D Preview along with your crystal and we don’t receive your approval or rework request within 3 days of the date you received your email link, we’ll move forward with your engraving as is.
"}},{"@type":"Question","name":"Will adding a 3D Preview to my order affect my estimated delivery time?","acceptedAnswer":{"@type":"Answer","text":"If you approve your 3D Preview the same day you receive your email link, you should still receive your personalized item within the original estimated delivery time. If you wait a day or more to approve your preview, or if you request a rework, your delivery time may increase.
"}},{"@type":"Question","name":"Can I change my photo after I receive my 3D Preview?","acceptedAnswer":{"@type":"Answer","text":"Unfortunately, no. Once you purchase an item with a 3D Preview, you won’t be able to swap out your photo. However, if you’re not satisfied with your 3D Model when you receive it, you can select Rework to request changes. Simply write your instructions into the provided text box, and we’ll send you an updated version of your model.
"}},{"@type":"Question","name":"Can I get a 3D Preview for any item?","acceptedAnswer":{"@type":"Answer","text":"We offer 3D Previews for all shapes and sizes of our 3D Photo Crystals. We don’t provide this option for Necklaces, Keychains, Fingerprint Accessories, or Wine Stoppers.
"}},{"@type":"Question","name":"How do I place an order online?","acceptedAnswer":{"@type":"Answer","text":"Ordering a custom crystal online at ArtPix 3D is easy! You’ll start by selecting a crystal product from our shop. Next, you’ll upload your photo and adjust its position on a template of your crystal shape. Once you’re happy with your preview, you can customize your crystal by choosing your size and writing a note or caption to be engraved below your image. You can also select various add-ons to be included with your order, such as light bases, greeting cards, and a cleaning kit.
\nWhen you’re finished, double-check to make sure you’re satisfied with the customization options you selected. Next, check the box that reads “The personalization I entered is correct,” and select Add to Cart.
\nYou’ll have another opportunity to confirm your personalization in your cart. Check your order summary to verify that the size, shape, and orientation (if applicable) of your crystals are correct. You should also proofread any text and make sure your selected add-ons are all present and accounted for. If you enabled ArtPix HD for your photo, your summary should confirm it.
\nNext, enter your payment and shipping details. If you have a discount code, you can apply it at this stage under Apply Coupon. You can also provide any custom instructions under Order Notes. Finally, select Place Order to finalize your purchase.
"}},{"@type":"Question","name":"Can I place my order in person?","acceptedAnswer":{"@type":"Answer","text":"Yes! You can visit our store at Fashion Outlets of Chicago to place an order for delivery or pickup. If your photo exceeds the maximum number of faces recommended for the size and shape of your crystal, there will be a $5 surcharge per additional face.
\nWe can provide same-day in-store pickups depending on the time of day and the crystal shapes we have in stock. If you plan to place a same-day order for one of our larger crystal sizes, please call ahead at +1 (312) 626-0069 to confirm availability. For in-store necklace orders, you’ll receive a pickup time when you make your purchase. Please note that there is a $5 surcharge per face for same-day engravings.
"}},{"@type":"Question","name":"How do I create an account?","acceptedAnswer":{"@type":"Answer","text":"It’s easy! Just go to our Sign In page and select Sign Up. Then, enter your email address and create a secure password that you don’t use for other websites. You’ll also have the option to create an account during the checkout process when you place an order. Welcome to the ArtPix3D family!
"}},{"@type":"Question","name":"Do I need to have an account to place an order?","acceptedAnswer":{"@type":"Answer","text":"Of course not! We offer you the option to create an account so we can improve your online experience, but our website lets you customize your crystal and place your order with no strings attached. After checkout, we’ll ask you if you’d like to create an account with us, and whatever you decide is just fine. You can also change your mind at any time by going to the Sign In page.
"}},{"@type":"Question","name":"How long will it take to make my crystal?","acceptedAnswer":{"@type":"Answer","text":"Your order should be processed and delivered within 3-7 business days with standard shipping. Delivery times may vary depending on your location and shipping method. To see the estimated delivery times for your order, enter your shipping address during checkout. If you’re ordering a crystal for an important occasion, we recommend leaving yourself a little extra time, just in case.
"}},{"@type":"Question","name":"How do I know if you received my order?","acceptedAnswer":{"@type":"Answer","text":"You’ll receive an automatic confirmation email after you place your order. However, if you’re asking this question, it probably means you haven’t gotten one. Check your spam folder, and if you still don’t see it, double-check that you used the correct email address to place your order. Still no luck? Give us a call at +1 (855) 227-5861 or email us at info@artpix3d.com.
"}},{"@type":"Question","name":"What payment methods do you accept?","acceptedAnswer":{"@type":"Answer","text":"For online orders, we accept credit and PayPal. At our store locations, we accept cash or credit. We’re unable to accept checks.
"}},{"@type":"Question","name":"Why isn’t my credit card working on your website?","acceptedAnswer":{"@type":"Answer","text":"You might be having trouble with your online payment for a number of reasons. The first thing you should do is double-check the credit card information and billing address you entered. If it’s all correct, contact your bank and credit card company. They’ll be able to let you know if there are any issues with your card or account.
\nOnce you’ve checked with them, try placing your order again. If you’ve tried everything and are still having trouble, please give us a call at +1 (855) 227-5861, and we’ll figure out what’s going on.
"}},{"@type":"Question","name":"Do you offer military or police discounts?","acceptedAnswer":{"@type":"Answer","text":"Yes! We’re pleased to offer a 10% military and police discount to all active troops and officers as well as veterans. Just call us at +1 (855) 227-5861 or send us a message here. We’ll ask you to send a scan or photo of your military or police ID to info@artpix3d.com. Once we receive this email, we’ll be more than happy to provide you with the discount code. Thank you for your service!
"}},{"@type":"Question","name":"Can I place a bulk order and receive a bulk discount?","acceptedAnswer":{"@type":"Answer","text":"We approve bulk orders and discounts on a case by case basis. If you are interested in placing a bulk order and reviewing our discount options, please contact us directly by calling +1 (855) 227-5861 or by emailing us at info@artpix3d.com.
"}},{"@type":"Question","name":"How to Place Your Order","acceptedAnswer":{"@type":"Answer","text":"Placing an Order Online
\nOrdering a custom crystal online at ArtPix 3D is easy! You’ll start by selecting a crystal product from our shop. Next, you’ll upload your photo and adjust its position on a template of your crystal shape. Once you’re happy with your preview, you can customize your crystal by choosing your size and writing a note or caption to be engraved below your image. You can also select various add-ons to be included with your order, such as light bases, greeting cards, and a cleaning kit.
\nWhen you’re finished, double-check to make sure you’re satisfied with the customization options you selected. Next, select Add to Cart.
\nYou’ll have another opportunity to confirm your personalization in your cart. Check your order summary to verify that your crystals' size, shape, and orientation (if applicable) are correct. You should also proofread any text and make sure your selected add-ons are all present and accounted for. If you enabled ArtPix HD for your photo, your summary should confirm it. If everything looks correct, click the Continue to Checkout Button.
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You can also provide any custom instructions under Order Notes. Finally, select Place Order to finalize your purchase.
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Placing an Order In Person\n
\nYes! You can visit our store at Fashion Outlets of Chicago to place an order for delivery or pickup. If your photo exceeds the maximum number of faces recommended for the size and shape of your crystal, there will be a $5 surcharge per additional face.
\nWe can provide same-day in-store pickups depending on the time of day and the crystal shapes we have in stock. If you plan to place a same-day order for one of our larger crystal sizes, please call ahead at +1 (312) 626-0069 to confirm availability. For in-store necklace orders, you’ll receive a pickup time when you make your purchase. Please note that there is a $5 surcharge per face for same-day engravings.
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How to Create an Account
\nYou can place your order as a guest, but wouldn't you prefer to earn points with every purchase? It’s easy! Just go to our Sign In page and select Sign Up. Then, enter your email address and create a secure password that you don’t use for other websites. You’ll also have the option to create an account during the checkout process when you place an order. Welcome to the ArtPix3D family!
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Was Your Order Received?
You’ll receive an automatic confirmation email after you place your order. However, if you’re asking this question, it probably means you haven’t gotten one. Check your spam folder, and if you still don’t see it, double-check that you used the correct email address to place your order. Still no luck? Give us a call at +1 (855) 227-5861 or email us at info@artpix3d.com.
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Is Your Credit Card Working?
Military and Police Discounts
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Bulk Orders & Bulk Order Discounts
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"}},{"@type":"Question","name":"How can I earn points with ArtPix 3D's Rewards program?","acceptedAnswer":{"@type":"Answer","text":"
Great question! You earn 2 points for every dollar spent on any Crystal items and 1 point for every dollar spent on any non-crystal add-ons (light bases, wrapping paper, greeting cards, cleaning kit, ornament stands, candles, etc).
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You can also earn points by leaving reviews on purchased items, referring a friend, following us on Instagram, liking us on Facebook, and subscribing to our Newsletters. We also celebrate our customers with points on Birthdays and Anniversaries! For more information, check out our Rewards page.
\nArtPix 3D's Reward Program is currently only available in the US.
"}},{"@type":"Question","name":"How can I redeem my points?","acceptedAnswer":{"@type":"Answer","text":"Every 100 points = $5. To redeem your rewards, you must log in to your ArtPix 3D account and apply the points on the shopping cart page. You can also log in during the checkout process! Points can cover up to 50% of your total.
"}},{"@type":"Question","name":"When will my points become available after purchase?","acceptedAnswer":{"@type":"Answer","text":"Points are credited to your account 30 days after the delivery of your order.
"}},{"@type":"Question","name":"What do I need to do to get 500 points for a video review?","acceptedAnswer":{"@type":"Answer","text":"You can earn 500 reward points when you post a video about your ArtPix 3D experience on social media! Once your video review is posted, let us know! Forward a link to your review for confirmation to info@artpix3d.com. Our stellar support team will verify it, and the reward will be applied to your account within 1-2 business days.
"}},{"@type":"Question","name":"How do I get points for leaving a review on Trustpilot?","acceptedAnswer":{"@type":"Answer","text":"Once your review is posted to Trustpilot, let us know! Forward a link to your review for confirmation to info@artpix3d.com. Our stellar support team will verify it, and the reward will be applied to your account within 1-2 business days.
"}},{"@type":"Question","name":"How long do my points remain valid?","acceptedAnswer":{"@type":"Answer","text":"ALL points expire after 12 months of inactivity, meaning you have not earned or redeemed any points in a 12-month timeframe.
"}},{"@type":"Question","name":"Do I have points if I purchased before the Rewards Program was launched?","acceptedAnswer":{"@type":"Answer","text":"Yes! To thank you for being the amazing customer you are, we’re honoring all your purchases from us in the past 12 months with Loyalty Points. Want to see where you stand? Login and check out our Rewards page here!
"}},{"@type":"Question","name":"Rewards Program Guide","acceptedAnswer":{"@type":"Answer","text":"When creating an account through our website, you are automatically enrolled in our rewards program. You'll earn points & exclusive rewards every time you shop with us. The following guide is designed to answer your questions about everything from how to create an account, how to earn points, and, most importantly, how to use them to earn some sweet discounts!
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How To Earn Points
You'll earn 2 points for every dollar spent on any Crystal items and 1 point for every dollar spent on any non-crystal add-ons (light bases, wrapping paper, greeting cards, cleaning kit, ornament stands, candles, etc).
\nYou can also earn points by leaving reviews on purchased items, referring a friend, following us on Instagram, liking us on Facebook, and subscribing to our Newsletters. We also celebrate our customers with points on Birthdays and Anniversaries! For more information, check out our Rewards page.
\nArtPix 3D's Reward Program is currently only available in the US.
Social Media
One of the ways that you can earn points is by engaging on social media. You can earn 500 reward points when you post a video about your ArtPix 3D experience on social media! Once your video review is posted, let us know! Forward a link to your review for confirmation to info@artpix3d.com. Our stellar support team will verify it, and the reward will be applied to your account within 1-2 business days.
How to Create an Account
Why be a guest when you can become an exclusive Rewards Member Customer? To earn points with our Rewards Program, you'll first need to create an account on our website using these easy steps. (include the 25 points)
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- Select the
icon in the upper right-hand corner of the website or the left-hand side of the screen if you are placing the order on a cellphone.
\n - Click the 'sign up' option, then input your information or select the Google or Facebook options. \n
- \nCONGRATS! You now have an ArtPix 3D Account, so it's time to spend those points. \n
How to Use Your Points
Now that you have an account and know how to earn points, let's walk you through how to spend them. Once you've finished personalizing your crystal and your order is in your shopping cart, you can select the Apply Points button and then select the amount of points you would like to spend on the order.
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Points can cover up to 50% of your total. Each 100 points equals to $5 of discounts.
Be aware that ALL points expire after 12 months of inactivity, meaning you have not earned or redeemed any points in a 12-month timeframe.
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The VIP Club
But wait, there's more! As you accumulate points through placing orders, posting on social media, and referring friends, you'll earn a place in our VIP Club. The VIP Club has three tiers from lowest to highest: Bronze, Silver, and Gold. The higher your level, the more points you earn with each purchase. Bronze Tier can be earned by gaining over +100 points or referring one friend. Silver Tier can be earned by earning over +500 points or referring 3 friends. Gold Tier can be earned by gaining over +800 points or referring 5 friends.
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"}},{"@type":"Question","name":"Are my photos safe?","acceptedAnswer":{"@type":"Answer","text":"
Does ArtPix 3D specialize in custom crystal gifts? The answer to both questions is a hearty yes! We handle your digital photos with the utmost care, and we’ll never use them for any purpose other than to create your custom crystal.
"}},{"@type":"Question","name":"Will you ever use my photos to advertise your product?","acceptedAnswer":{"@type":"Answer","text":"We only use the photos you upload to create your custom crystal. Period. However, if you choose to post a picture of your customized crystal online once you receive it, we may feature that image as an example of a finished product.
"}},{"@type":"Question","name":"Is my payment information safe?","acceptedAnswer":{"@type":"Answer","text":"Of course it is! At ArtPix 3D, your security is our priority. We don’t collect any of your credit card information. We use secure payment processors that ensure your information is only used to complete your transaction. You can learn more about our payment processors in our Privacy Policy.
"}},{"@type":"Question","name":"Can I trust you with my personal information?","acceptedAnswer":{"@type":"Answer","text":"Yes! We take every possible measure to ensure your security and safety while using our website. We may collect information to improve your experience and give you the best possible service. To find out more about what kind of information we collect, how it’s used, and how to manage your preferences, please read through our Privacy Policy.
"}},{"@type":"Question","name":"Can I use a shipping address that’s different from my billing address?","acceptedAnswer":{"@type":"Answer","text":"You most certainly can! Once you enter your billing address, check the box that says “Ship to a different address?”. This opens an additional form where you can enter your preferred shipping address.
"}},{"@type":"Question","name":"Will my crystal be safe during shipping?","acceptedAnswer":{"@type":"Answer","text":"Absolutely! At ArtPix 3D, we make sure each crystal that departs from any of our locations is well-protected against the perils of travel. We package our crystals in sturdy gift boxes (except for necklaces; these are packaged in gift bags) then wrap them in plenty of bubble wrap to absorb any bumps or jostling.
\nHowever, despite all precautions, accidents do sometimes happen. If your crystal is damaged in any way when it arrives, please contact us immediately at +1 (855) 227-5861.
"}},{"@type":"Question","name":"Can you ship to a P.O. Box, APO Address, or FPO Address?","acceptedAnswer":{"@type":"Answer","text":"Yep, we sure can!
"}},{"@type":"Question","name":"Where is my crystal right now?","acceptedAnswer":{"@type":"Answer","text":"Once your order is on its way, you'll receive a confirmation email with a tracking number. You can use this number to track the status of your package here. You can also input your email address and order number.
"}},{"@type":"Question","name":"My order should have arrived by now, but I haven’t received it!","acceptedAnswer":{"@type":"Answer","text":"Don’t panic! The first thing you should do is double-check the current delivery status of your order. You can enter your tracking number or your name and email address right here to find out if your package is still in transit. If it says your package was delivered, contact your neighbors to make sure it wasn’t dropped off at the wrong address by mistake.
\nIf you’ve ruled out the possibility of a shipping delay or misdelivery, give us a call at +1 (855) 227-5861 within 5 days of the date you should have received your package.
"}},{"@type":"Question","name":"Oops, I forgot to add my apartment number to my shipping address! What should I do?","acceptedAnswer":{"@type":"Answer","text":"No problem! Give us a call at +1 (855) 227-5861 as soon as you realize there’s information missing from your shipping address. As long as your item hasn’t entered the shipping stage, we should be able to add your apartment number. Please make sure to contact us sooner rather than later; once your package is out the door, we won’t be able to make any further changes.
"}},{"@type":"Question","name":"Can I pick up my order in person?","acceptedAnswer":{"@type":"Answer","text":"As a matter of fact, you can! At checkout, input your home address and select, \"Continue to Shipping Method\" to see potential pickup locations. If you happen to be local to our Elk Grove Village warehouse, all you have to do is select \"Free Pickup\" and finish placing your order! Once your order is ready, our stellar customer service team will reach out via the contact information you provided to let you know the details of your pickup.
You can also visit ArtPix 3D at the Fashion Outlets of Chicago to place an order for an in-store pick up. Please note that if your photo exceeds the maximum number of faces recommended for the size and shape of your crystal, there will be an extra $5 charge per additional face.
Depending on the availability of crystal shapes we have in stock, we can also provide same-day engraving for an additional $5 per face. Always call ahead at +1 (312) 626-0069 to confirm availability for larger sizes. If you’re placing an in-store necklace order, you’ll receive a pickup time when you make your purchase.
"}},{"@type":"Question","name":"What are your shipping options?","acceptedAnswer":{"@type":"Answer","text":"Our standard shipping options are as follows*:
\nFree Shipping (1-2 days) with orders $79+
Standard $7.99 (1-3 days)
Express $19.99 (1-2 days)
High Priority Express $39.99 (1 day)
*Please note that actual delivery times may vary, especially during peak seasons. Additionally, our shipping services are subject to specific cutoff times for same-day processing (2 P.M. CT) and may have limitations on delivery locations. Tracking information is provided with all shipping options for your convenience.
There are a few ways you can prevent your crystal from sitting on your front porch while you’re out of town.
\nIf you have an account with UPS My Choice® or FedEx Delivery Manager®, you may be able to track and manage your shipment more closely. You’ll need to sign up for these services before placing your order with ArtPix 3D in order to use their features.
\nPlease note that not all of our shipping methods allow you to make changes once your item is in transit. Your location will determine the carrier we use to ship your order. Unfortunately, we won’t be able to anticipate which of our carriers will be delivering your item until after you place your order.
\nYou can also ask a friend or neighbor if they’d be willing to receive your package. To send your item to someone else’s home, check the box that reads “Ship to a different address?” during checkout. This will allow you to enter an address that’s different from your billing address. We may reach out to you to verify your shipping details and ask you to provide proof of your billing address for security reasons.
"}},{"@type":"Question","name":"Can I change my shipping address after I place my order?","acceptedAnswer":{"@type":"Answer","text":"Unfortunately, we can’t make any changes to your shipping address after you place your order. If you accidentally entered the wrong address, or if you noticed another error, please contact us at info@artpix3d.com or give us a call at +1 (855) 227-5861.
"}},{"@type":"Question","name":"Can I ship items within the same order to different addresses?","acceptedAnswer":{"@type":"Answer","text":"Unfortunately, no. We can only ship to one address per order. If you’re sending a 3D Crystal to more than one person, you’ll need to place an individual order for each address.
"}},{"@type":"Question","name":"What countries do you ship to?","acceptedAnswer":{"@type":"Answer","text":"Currently, we offer shipping throughout the U.S., Canada, the UK, Germany, Australia, and New Zealand. We’ll be adding more shipping destinations soon!
"}},{"@type":"Question","name":"What are your international shipping options?","acceptedAnswer":{"@type":"Answer","text":"The international shipping options that will be available to you during checkout are:
\n| \n Country \n | \n\n Free \n | \n\n Economy \n | \n\n Priority \n | \n\n Priority Plus \n | \n\n Express \n | \n
| \n Australia \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
| \n Canada \n | \n\n 5-9 days \n | \n\n 4-7 days \n | \n\n 2-4 days \n | \n\n 2-3 days \n | \n\n 1-2 days \n | \n
| \n Germany \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
| \n New Zealand \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
| \n United Kingdom \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
Please see the table below for estimated delivery times by country. These estimates include processing and shipping time. If you're ordering a crystal for a special occasion, we always recommend leaving a few extra days for it to arrive, just in case.
\n| \n Country \n | \n\n Free \n | \n\n Economy \n | \n\n Priority \n | \n\n Priority Plus \n | \n\n Express \n | \n
| \n Australia \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
| \n Canada \n | \n\n 5-9 days \n | \n\n 4-7 days \n | \n\n 2-4 days \n | \n\n 2-3 days \n | \n\n 1-2 days \n | \n
| \n Germany \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
| \n New Zealand \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
| \n United Kingdom \n | \n\n 4-9 days \n | \n\n 3-8 days \n | \n\n 3-5 days \n | \n\n 2-4 days \n | \n\n 1-3 days \n | \n
Was it something we said? Just kidding, we won’t get offended if for some reason you need to cancel your order. Just email us at info@artpix3d.com and let us know the reason for your cancellation.
\nPlease contact us as soon as you realize you want to cancel your order. We can only issue a full refund if we haven’t begun production on your item. If your order is ready or partially ready when you contact us, we may not be able to cancel. Since we pride ourselves on our efficiency, we may start working on your crystal sooner than you might expect.
"}},{"@type":"Question","name":"How do I return my crystal?","acceptedAnswer":{"@type":"Answer","text":"We’re sorry to hear that you want to return your crystal, but hey, no hard feelings! Here’s what you need to know:
\nWe only accept returns within 30 days of delivery.
\nBefore returning your item, you’ll need to email us at info@artpix3d.com stating the reason for your return. We’ll also need to see photos of the items in question.
\nWe only accept returns that are in the same condition they were received.
\nWe will need to see a receipt or proof of purchase. The best way to do this is to print your email receipt and include it with your return.
\nAll returns must be shipped to 2250 Arthur Ave, Elk Grove Village, IL 60007, United States.
\nOnce your return has been received and examined, you’ll receive an email notification. If approved, we’ll issue your refund within a few days to the payment method you used to complete your purchase.
\nYou will be responsible for covering the cost of your return.
"}},{"@type":"Question","name":"My refund was approved, but I didn’t receive it!","acceptedAnswer":{"@type":"Answer","text":"Don’t freak out! It may take a few days for your refund to be processed. If it’s already been a few days and you still haven’t received it, give us a call at +1 (855) 227-5861, and we’ll try to figure out what happened.
\nIf nothing went wrong on our end, contact your bank and credit card company. They may be able to provide more information about why the transaction hasn’t gone through yet.
"}},{"@type":"Question","name":"Will you remake my crystal if I don't like it?","acceptedAnswer":{"@type":"Answer","text":"We’re pretty sure you’re going to love your custom crystal. However, on the off chance that something goes wrong with your order, we’re prepared to make it up to you.
\nIf you think there might be something wrong with your crystal, email a photo of it against a dark background to info@artpix3d.com and give us a brief explanation of the problem. We’ll have our designers take a look at it. Make sure to contact us as soon as possible; once you receive your item, you’ll only have 30 days to return it.
\nIf it turns out there is something wrong with your crystal, we’ll be happy to remake it. You can send your old crystal back to us at 2250 Arthur Ave, Elk Grove Village, Illinois 60007, United States.
\nPlease be aware that a shorter time frame applies when you’re requesting a remake for an item you believe to have been lost or damaged in transit. To find out how soon you need to contact us about a damaged or missing crystal, take a look at our Return and Refund Policy.
"}},{"@type":"Question","name":"Oops, I dropped my crystal! Now what?","acceptedAnswer":{"@type":"Answer","text":"Hey, accidents happen. If your crystal meets a grisly end after it arrives, send us a photo of the broken item at info@artpix3d.com. It will depend on the situation, but we’ll see what we can do.
"}},{"@type":"Question","name":"My item arrived damaged!","acceptedAnswer":{"@type":"Answer","text":"We do our best to ensure the safe delivery of your crystal, but accidents sometimes happen despite the most careful precautions. That’s why it’s really important to open your package right when you receive it. The sooner you see what’s inside, the sooner you can let us know if anything is wrong.
\nIf you open your package and find that your crystal has been damaged, don’t throw away the original packaging. This includes the shipping container, bubble wrap, and gift box.
\nWe’re going to need to see a picture of your damaged item as well as pictures of the box and wrapping materials it arrived in. Please send your photos to info@artpix3d.com within 48 hours of receiving your item. Be sure to contact us between 9AM and 9PM CT so that one of our customer service representatives will be available to assist you as quickly as possible.
\nOnce we receive your photos and contact our shipping provider, we’ll be able to figure out what we can do for you.
"}},{"@type":"Question","name":"Do I need to purchase a light base for my crystal?","acceptedAnswer":{"@type":"Answer","text":"Our custom crystals are designed to stand on their own, but adding a lighted base can help to highlight the unique details of your custom engraving. Depending on where you plan to display your crystal, proper illumination could make a big difference. You can take a look at our LED Light Bases here.
"}},{"@type":"Question","name":"Why buy your Light Base from ArtPix 3D?","acceptedAnswer":{"@type":"Answer","text":"When you order your LED Light Base from ArtPix 3D, you’re guaranteed to find the best match for your crystal gift. Our stationary and rotating bases are designed to highlight the unique details of your engraving with brilliant LEDs and a variety of dynamic display modes. These elegant companion pieces are the perfect way to show off your personalized photo crystal!
\nWe make it easy for you to choose the best LED Light Base for your item. When you select your crystal shape and size, our website will automatically suggest the correct models for your order.
"}},{"@type":"Question","name":"How do I add a Light Base to my order?","acceptedAnswer":{"@type":"Answer","text":"Ordering an LED Light Base to complement your crystal gift couldn’t be easier. Once you select a crystal shape and upload your photo, a selection of add-on options will appear. You’ll be able to choose a light base from the models recommended for your crystal’s shape and size. Once you’ve selected a light base, click Add to Cart. This automatically adds both items to your cart.
"}},{"@type":"Question","name":"Can I order an LED Light Base without purchasing a 3D Photo Crystal?","acceptedAnswer":{"@type":"Answer","text":"Absolutely! If you already own a 3D Photo Crystal, or if you’re shopping for someone else who does, you can easily order an LED Light Base on its own by visiting our shop.
\nMake sure to verify the best size and model of light base for your crystal. You can do this by visiting the product page for your shape and highlighting the size you originally ordered. Our website will suggest the best light base options for your item. You’ll need to upload a photo to view our menu of recommended add-ons, but don’t worry; you can leave the customization page without adding the crystal to your cart.
"}},{"@type":"Question","name":"How much does it cost to add an LED Light Base to my order?","acceptedAnswer":{"@type":"Answer","text":"Pricing for our light bases will vary depending on the size and model you choose. You can view our current prices here.
"}},{"@type":"Question","name":"What styles of LED Light Base can I choose from?","acceptedAnswer":{"@type":"Answer","text":"We carry three different types of light base for you to choose from: Wood Light Bases, Plastic Light Bases, and Rotating Light Bases. Our wood and plastic bases are stationary, while our rotating bases slowly spin to show off your crystal from every angle. We offer a range of sizes to fit our different crystal shapes.
"}},{"@type":"Question","name":"What features can I expect with a Rotating Light Base?","acceptedAnswer":{"@type":"Answer","text":"Our Rotating Light Bases are equipped with:
\n- \n
- A silver base \n
- A rotating top with a reflective finish \n
- White LEDs \n
- An AC/DC adapter \n
Your Rotating Light Base can be powered with batteries or with the adapter that comes with your order. Batteries must be purchased separately; see the product details of your size and model to find out what kind you’ll need.
"}},{"@type":"Question","name":"What features can I expect with a Wood Light Base?","acceptedAnswer":{"@type":"Answer","text":"Our Wood Light Bases are equipped with:
\n- \n
- A high-quality wood base with a black finish \n
- White and color LEDs (RGB) \n
- Steady and color-changing light modes \n
- An AC/DC adapter \n
Your Wood Light Base can be powered with the adapter that comes with your order.
"}},{"@type":"Question","name":"What features can I expect with a Plastic Light Base?","acceptedAnswer":{"@type":"Answer","text":"Our Plastic Light Bases are equipped with:
\n- \n
- A black plastic base \n
- White LEDs \n
- An AC/DC adapter \n
Your Plastic Light Base can be powered with the adapter that comes with your order.
"}},{"@type":"Question","name":"What makes your Greeting Cards 3D?","acceptedAnswer":{"@type":"Answer","text":"These aren’t just your ordinary greeting cards: there’s a unique pop-up surprise waiting inside each one! Open them up to see an adorable 3D display come to life before your eyes. Whatever the occasion, you can make it unforgettable with a 3D Greeting Card from ArtPix 3D.
"}},{"@type":"Question","name":"How do I order a Greeting Card with my 3D Crystal?","acceptedAnswer":{"@type":"Answer","text":"It couldn’t be easier to order a 3D Greeting Card to go with your personalized 3D Photo Crystal. Once you choose a crystal shape and upload your photo, you’ll find a selection of add-on options where you’ll be able to choose a 3D Greeting Card from the provided gallery. Use the scroll bar at the bottom to browse our full selection. Select the + button to add a greeting card to your cart. You can use the - button to remove it if you change your mind.
\nYou’ll have another chance to add a greeting card to your order when you view your cart. Select Add under 3D Greeting Cards, and a pop-up window will open to display your options. Use the arrows on either side to click through the gallery, and use the + and - buttons to add and remove items from your cart. Once you’ve finished making your selection, choose Save to update your order.
\nYou can also add a 3D greeting card to your order in our shop.
"}},{"@type":"Question","name":"Can I order a Greeting Card without purchasing a 3D Crystal?","acceptedAnswer":{"@type":"Answer","text":"You absolutely can! A 3D Greeting Card is an excellent way to celebrate a special occasion or just let someone know you’re thinking of them. You can visit our shop to browse our selection of pop-up cards and place your order.
"}},{"@type":"Question","name":"Do you have 3D Greeting Cards for all occasions?","acceptedAnswer":{"@type":"Answer","text":"You bet we do! We carry pop-up cards for a variety of holidays, and our Flower Set Greeting Cards are perfect for celebrating birthdays, anniversaries, or any other special occasion you can think of! You can browse our entire selection of 3D Greeting Cards here.
"}},{"@type":"Question","name":"Can you include a personalized message inside my Greeting Card?","acceptedAnswer":{"@type":"Answer","text":"Unfortunately, we’re not able to add a custom message to your 3D Greeting Card. However, there’s plenty of blank space inside each card for you to write your own special greeting!
"}},{"@type":"Question","name":"Why should I let you wrap my 3D Crystal?","acceptedAnswer":{"@type":"Answer","text":"That’s easy. First of all, it’s so much fun to watch someone you love unwrap the crystal gift you lovingly personalized just for them. Second, when you add gift paper to your online order, we take care of all the wrapping before we ship your item. All you have to do is take the credit!
"}},{"@type":"Question","name":"How do I add wrapping paper to my order?","acceptedAnswer":{"@type":"Answer","text":"It’s easy! When you choose a crystal and upload your photo, you’ll find a selection of add-on options where you’ll be able to view our available gift wrap sets. Select the pattern you’d like us to wrap your item with, and it will be added to your order when you click Add to Cart.
"}},{"@type":"Question","name":"How much will it cost for you to wrap my gift?","acceptedAnswer":{"@type":"Answer","text":"Can you put a price on the joy of seeing a loved one unwrap their personalized crystal gift? Well, yes actually. Choose a crystal shape in our shop to see our current prices for adding gift wrap to your item.
\nWhen you add wrapping paper to a Premium Order for a 3D Crystal and LED Light Base, we’ll wrap the base at no extra cost!
"}},{"@type":"Question","name":"Can I wrap my own gift at home?","acceptedAnswer":{"@type":"Answer","text":"Sure! If you prefer to use your own gift paper, you’re free to opt out of our wrapping service. Want to learn how to wrap your crystal gift like a pro? Take a look at this easy-to-follow video tutorial for instructions.
"}},{"@type":"Question","name":"What are your hours?","acceptedAnswer":{"@type":"Answer","text":"Our store hours are:
\nFashion Outlets of Chicago: Mon - Sat 10AM - 8PM, and Sun 10AM - 7PM.
\nOur customer service representatives are happy to answer any questions from 9AM-9PM CT through our online Chat or over the phone at +1 (855) 227-5861.
\nYou can send us an email at any time of day or night, and we’ll respond as soon as possible during our open hours.
"}},{"@type":"Question","name":"What are your store locations?","acceptedAnswer":{"@type":"Answer","text":"Fashion Outlets of Chicago
\n5220 Fashion Outlets Way, Rosemont, IL 60018 USA
\n(VIEW MAP)
\nTel: +1 (312) 626-0069
"}}]}