It’s easy! When you select a crystal in our shop, you’ll be able to upload a photo from your computer or mobile device onto a template by clicking Upload Photo.

Once your image is uploaded, you’ll drag it into the position you want, then use the Rotate and Zoom tools to adjust its size and orientation on the template. When you’re finished, select Done to continue customizing your item.

Before proceeding to checkout, always make sure that your image is positioned the way you’d like it to appear in your crystal. Double-check that your figures are centered and that no important features have been cropped out.

We accept the following file formats: JPG, JPEG, GIF, TIFF, BMP, and PNG.

If your image isn’t in any of these formats, or if you’re having trouble uploading your photo, please email us at info@artpix3d.com or send us a message by selecting Chat in the lower right corner of your screen. You can also give us a call at +1 (855) 227-5861.

There could be a few different issues at work here. First, double-check that your file is in a format we accept, namely: JPG, JPEG, GIF, TIFF, BMP, or PNG. You can also try using a different browser. If you’re using a mobile device, try switching to a computer or laptop.

If you’ve tried everything and you’re still having trouble, call us at +1 (855) 227-5861 or select Chat in the lower right corner of your screen to message our customer service team.

Yes, you can upload a black-and-white photo to be engraved on your crystal. The final product will also be in grayscale. As with any other photo, please ensure the image is high quality. Any blurry areas or indistinct figures will affect the quality of the engraving. To know what makes for a good image, please check here

Sure you can! Be aware, though, that full body shots are often fairly small, since the entire figure needs to be able to fit inside your crystal. This can result in a less detailed image and more empty space in your final product.

While we’re more than happy to engrave a full body photo, we typically recommend using a close-up portrait or half-body shot, especially for smaller items such as our necklaces, keychains, and wine-stoppers. Our 3D Crystal Rectangle in portrait orientation is the best shape for a full body engraving. For best results, you’ll want to choose one of our larger sizes. Be sure to let us know in your Order Notes that you’d like us to include the subject’s entire body in your engraving.

Of course! Ultrasound photos represent an extraordinary moment in a parent’s life, and we’re happy to help you commemorate it with a custom crystal. To get the best results for your ultrasound engraving, make sure to position your child at the center when orienting your photo in our web template.

All our crystal items come in a custom black gift box with internal padding, which protects your crystal during shipment, and offers a great way to store your crystal securely when not on display.

No — we do not include invoices, receipts, or pricing information inside our packages. This is intentional, as many of our items are sent as gifts. By leaving invoices out, we help ensure that the surprise isn’t spoiled for the recipient.

When placing your order, please use your own email address — not the recipient’s. All order confirmations, receipts, and tracking updates are sent via email. This way, the recipient won’t accidentally see pricing or spoil the surprise before the gift arrives.

Sometimes, a recipient may receive a package and call us to find out who sent it. For privacy reasons, we cannot disclose the purchaser’s information. We understand that this might be disappointing for recipients, but we take customer privacy very seriously and cannot share personal details without permission.

If you’d like the recipient to know it’s from you, we recommend letting them know after the gift arrives.

Ordering a custom crystal online at ArtPix 3D is easy! You’ll start by selecting a crystal product from our shop. Next, you’ll upload your photo and adjust its position on a template of your crystal shape. Once you’re happy with your preview, you can customize your crystal by choosing your size and writing a note or caption to be engraved below your image. You can also select various add-ons to be included with your order, such as light bases, greeting cards, and a cleaning kit.

When you’re finished, double-check to make sure you’re satisfied with the customization options you selected. Next, check the box that reads “The personalization I entered is correct,” and select Add to Cart.

You’ll have another opportunity to confirm your personalization in your cart. Check your order summary to verify that the size, shape, and orientation (if applicable) of your crystals are correct. You should also proofread any text and make sure your selected add-ons are all present and accounted for. If you enabled ArtPix HD for your photo, your summary should confirm it.

Next, enter your payment and shipping details. If you have a discount code, you can apply it at this stage under Apply Coupon. You can also provide any custom instructions under Order Notes. Finally, select Place Order to finalize your purchase.

Of course not! We offer you the option to create an account so we can improve your online experience, but our website lets you customize your crystal and place your order with no strings attached. After checkout, we’ll ask you if you’d like to create an account with us, and whatever you decide is just fine. You can also change your mind at any time by going to the Sign In page.

It’s easy! Just go to our Sign In page and select Sign Up. Then, enter your email address and create a secure password that you don’t use for other websites. You’ll also have the option to create an account during the checkout process when you place an order. Welcome to the ArtPix3D family!

ArtPix 3D understands that your time is important. That's where we strive to provide our customers with a smooth, quick, and simple delivery.

We can create everything for your order the same day you place it if you order before 2 p.m. CT, or the next day if your order was placed after 2 p.m. CT. For many of our crystal products, we provide a free 3D preview for a customer's approval before we engrave them. Delayed approval of a model can affect the delivery time, so keep an eye out for our emails.

With our free shipping option for orders $79+, your order should arrive on your doorstep 1-4 days after completion. Delivery times are affected by your location and shipping method. If you need it sooner, you can select express shipping options and find all available delivery times during checkout. We recommend giving yourself a little extra time when ordering for a special occasion.

You’ll receive an automatic confirmation email after you place your order. However, if you’re asking this question, it probably means you haven’t gotten one. Check your spam folder, and if you still don’t see it, double-check that you used the correct email address to place your order. Still no luck? Give us a call at +1 (855) 227-5861 or email us at info@artpix3d.com

For online orders, we accept credit and PayPal. At our store locations, we accept cash or credit. We’re unable to accept checks.

You might be having trouble with your online payment for a number of reasons. The first thing you should do is double-check the credit card information and billing address you entered. If it’s all correct, contact your bank and credit card company. They’ll be able to let you know if there are any issues with your card or account.

Once you’ve checked with them, try placing your order again. If you’ve tried everything and are still having trouble, please give us a call at +1 (855) 227-5861, and we’ll figure out what’s going on.

Yes! We’re pleased to offer a 10% military and police discount to all active troops and officers as well as veterans. Just call us at +1 (855) 227-5861 or send us a message here. We’ll ask you to send a scan or photo of your military or police ID to info@artpix3d.com Once we receive this email, we’ll be more than happy to provide you with the discount code. Thank you for your service!

Order before 2pm CT for same-day shipping!

Our estimated delivery timeframes are as follows*:

Free Shipping (1-4 days) with orders $79+

Standard $9.99 (1-3 days)

Express $19.99 (1-2 days)

High Priority Express $39.99 (1 day)

Tracking information is provided with all shipping options for your convenience.

*Please note that actual delivery times may vary, especially during peak seasons. Precise delivery times are available during checkout. Additionally, our shipping services are subject to specific cutoff times for same-day processing (2pm CT) and may have limitations on delivery locations. Same-day processing does not apply on Sundays and, therefore, may add an additional day to our estimated delivery timeframes.

Absolutely! At ArtPix 3D, we make sure each crystal that departs from any of our locations is well-protected against the perils of travel. We package our crystals in sturdy gift boxes (except for necklaces; these are packaged in gift bags) then wrap them in plenty of bubble wrap to absorb any bumps or jostling.

However, despite all precautions, accidents do sometimes happen. If your crystal is damaged in any way when it arrives, please contact us immediately at +1 (855) 227-5861.

Yep, we sure can!

Once your order is on its way, you'll receive a confirmation email with a tracking number. You can use this number to track the status of your package here. You can also input your email address and order number.

Don’t panic! The first thing you should do is double-check the current delivery status of your order. You can enter your tracking number or your name and email address right here to find out if your package is still in transit. If it says your package was delivered, contact your neighbors to make sure it wasn’t dropped off at the wrong address by mistake.

If you’ve ruled out the possibility of a shipping delay or misdelivery, give us a call at +1 (855) 227-5861 within 5 days of the date you should have received your package.

The international shipping options that will be available to you during checkout are:

Please see the table below for estimated delivery times by country. These estimates include processing and shipping time. If you're ordering a crystal for a special occasion, we always recommend leaving a few extra days for it to arrive, just in case.

Great question! You earn 2 points for every dollar spent on any Crystal items and 1 point for every dollar spent on any non-crystal add-ons (light bases, wrapping paper, greeting cards, cleaning kit, ornament stands, candles, etc).

You can also earn points by leaving reviews on purchased items, referring a friend, following us on Instagram, liking us on Facebook, and subscribing to our Newsletters. We also celebrate our customers with points on Birthdays and Anniversaries! For more information, check out our Rewards page

Every 100 points = $5. To redeem your rewards, you must log in to your ArtPix 3D account and apply the points on the shopping cart page. You can also log in during the checkout process! Points can cover up to 50% of your total.

Points are credited to your account 30 days after the delivery of your order.

ALL points expire after 12 months of inactivity, meaning you have not earned or redeemed any points in a 12-month timeframe.

You can earn 500 reward points when you post a video about your ArtPix 3D experience on social media! Once your video review is posted, let us know! Forward a link to your review for confirmation to info@artpix3d.com. Our stellar support team will verify it, and the reward will be applied to your account within 1-2 business days.

Once your review is posted to Trustpilot, let us know! Forward a link to your review for confirmation to info@artpix3d.com. Our stellar support team will verify it, and the reward will be applied to your account within 1-2 business days.

Does ArtPix 3D specialize in custom crystal gifts? The answer to both questions is a hearty yes! We handle your digital photos with the utmost care, and we’ll never use them for any purpose other than to create your custom crystal.

Of course it is! At ArtPix 3D, your security is our priority. We don’t collect any of your credit card information. We use secure payment processors that ensure your information is only used to complete your transaction. You can learn more about our payment processors in our Privacy Policy

Yes! We take every possible measure to ensure your security and safety while using our website. We may collect information to improve your experience and give you the best possible service. To find out more about what kind of information we collect, how it’s used, and how to manage your preferences, please read through our Privacy Policy.