Q: How long will it take to make my crystal?

Your order should be processed and delivered within 3-7 business days with standard shipping. Delivery times may vary depending on your location and shipping method. To see the estimated delivery times for your order, enter your shipping address during checkout. If you’re ordering a crystal for an important occasion, we recommend leaving yourself a little extra time, just in case.

Question 1

What are your shipping options?

Accepted Answer

Our standard shipping options are as follows*:

Free Shipping (1-3 days) with orders $79+
Standard $7.99 (1-3 days)
Express $19.99 (1-2 days)
High Priority Express $39.99 (1 day)

*Please note that actual delivery times may vary, especially during peak seasons. Additionally, our shipping services are subject to specific cutoff times for same-day processing (2 P.M. CT) and may have limitations on delivery locations. Tracking information is provided with all shipping options for your convenience.

Question 2

Can you engrave mature content?

Accepted Answer

Sure, we can engrave mature or adult content, as long as it’s legal. However, if we feel that your photo’s content is inappropriate, we may choose to decline the order. Should this happen, you’ll receive a refund.

You can email your photo to us at info@artpix3d.com if you’d like us to evaluate it before you place your order. Don’t worry: your photos are safe with us. We never use them for any purpose other than creating your crystal.

Question 3

What kind of images can I upload?

Accepted Answer

You can upload any high-quality image that you’d like to have engraved in your crystal. That could be a favorite family photo or a picture of you and your spouse. It could also be a really great selfie or a picture of your dog. Everyone has unique memories that are special to them, and at ArtPix 3D, we totally get that.

So go ahead! Upload a photo of the llama you saw at the petting zoo, the cactus that poked you on your family vacation, or the treehouse you used to hang out in before it got struck by lightning. Maybe this picture is linked to a significant moment in your life, or maybe it’s part of an elaborate inside joke; either way, we’re happy to engrave it in a custom crystal keepsake that you can treasure forever.

Question 4

So I can upload any photo, as long as it’s high-quality?

Accepted Answer

Well, almost. You can send us a photo of any subject, but there are other factors that can affect your engraving. To get the best results for your 3D Crystal, you’ll need to upload a clear, high-resolution photo. You should avoid photos taken in poor lighting or from unusual angles (for example, a bird’s eye view.) The best images to upload are close-up portraits of the people, places, or pets you want to capture in 3D.

Question 5

How long will it take to make my crystal?

Accepted Answer

Your order should be processed and delivered within 3-7 business days with standard shipping. Delivery times may vary depending on your location and shipping method. To see the estimated delivery times for your order, enter your shipping address during checkout. If you’re ordering a crystal for an important occasion, we recommend leaving yourself a little extra time, just in case.

Question 6

What is the estimated delivery time for orders outside the U.S.?

Accepted Answer

Please see the table below for estimated delivery times by country. These estimates include processing and shipping time. If you're ordering a crystal for a special occasion, we always recommend leaving a few extra days for it to arrive, just in case.

Country	Free	Economy	Priority	Priority Plus	Express
Australia	4-9 days	3-8 days	3-5 days	2-4 days	1-3 days
Canada	5-9 days	4-7 days	2-4 days	2-3 days	1-2 days
Germany	4-9 days	3-8 days	3-5 days	2-4 days	1-3 days
New Zealand	4-9 days	3-8 days	3-5 days	2-4 days	1-3 days
United Kingdom	4-9 days	3-8 days	3-5 days	2-4 days	1-3 days

Question 7

How can I earn points with ArtPix 3D's Rewards program?

Accepted Answer

Great question! You earn 2 points for every dollar spent on any Crystal items and 1 point for every dollar spent on any non-crystal add-ons (light bases, wrapping paper, greeting cards, cleaning kit, ornament stands, candles, etc).

You can also earn points by leaving reviews on purchased items, referring a friend, following us on Instagram, liking us on Facebook, and subscribing to our Newsletters. We also celebrate our customers with points on Birthdays and Anniversaries! For more information, check out our Rewards page.

Question 8

How long does it take?

Accepted Answer

ArtPix 3D understands that your time is important. That's where we strive to provide our customers with a smooth, quick, and simple delivery.

How Long Does It Take to Make?

We can create everything for your order in 1-2 days. For many of our crystal products, we provide a free 3D preview for a customer's approval before we engrave them. Delayed approval of a model can affect the delivery time, so keep an eye out for our emails.

How Long Does It Take To Ship?

With our free shipping, your order should arrive on your doorstep 3-7 days after completion. Delivery times are affected by your location and shipping method. If you need it sooner, you can select express shipping options and find all available delivery times during checkout. We recommend giving yourself a little extra time when ordering for a special occasion.

Question 9

How Does Crystal Engraving Work?

Accepted Answer

Have you ever wondered how we create such detailed and clear crystal engravings? Once your 3D model is ready, our team uses state-of-the-art subsurface crystal engraving machines to laser small white dots inside the crystal. These dots are laser etched to form the full model inside the crystal. The level of precision and detail achieved through this process is truly remarkable.

Text engravings are also engraved using this same method, with the text engraved closer to the surface to ensure it does not overlap with the model engraving.

Next, our team will review your crystal after it is finished engraving and before it is boxed up for shipping. If we find any mistakes or imperfections, we will remake the crystal to ensure you receive a great final product. Now you know how 3D Crystal Engravings work. But how can you contribute to this high-tech process?

That's the easiest part. Click the image below to visit our shop, select a crystal that matches what you're looking for, upload your image, and you'll be on your way to getting your own Crystal Engraving.

Question 10

What Are The Benefits of 3D Photo Crystals

Accepted Answer

3D laser photo crystal engraving is more than just the most innovative way to preserve and display your favorite photos. It brings your memories to life with realistic depth and stunning motion inside a luxury keepsake designed to last for over a lifetime! Once you’ve seen your photo dazzling, optically clear crystal, you’ll want to share this experience with everyone you know.

Unlike physical photos that will degrade over time or digital photos that only exist on a computer screen, our 3D Photo Crystal benefits from being a gift that will last a lifetime and then some. You also have the benefit of choosing from a variety of crystals to memorialize your memories. From Rectangles, Hearts, Squares, Keychains, Necklaces, Candle Holders, and more! Just find a photo you cherish and get started.

You can use photos of people, pets, places, and everything in between, 3D Photo Crystals can be used to enshrine precious memories and people in our lives, both those who have left us and those who are still with us. Made from hand-cut K9 Crystal, chosen for its clarity and durability, they are the perfect gifts for all times of the year, from crystal hearts for Valentine’s Day to crystal rectangles to show off family photos on Christmas Day.

Question 11

How To Put A Photo In A Necklace

Accepted Answer

We provide a wide selection of stunning necklace options and shapes, from our rectangle to our heart, pet paw, and pet bone necklaces, which come in both 3D and 2D. Each crystal is hand-carved from durable and clear K9 Crystal. But how do you make a photo necklace with your picture inside it? You'll have to visit our website to see the full selection of necklaces by clicking the image below.

Once you've selected the kind of necklace you prefer, you can personalize it by uploading your image and adjusting it until the positioning is just right. Once you've positioned your photo, you'll get to select the size of the necklace and then select any add-ons like our cleaning kit or gift wrapping. From there, it's on to the shopping cart and checkout.

After you place your order, our team will create a 3D preview based on your original image. Once completed, it will be emailed to you for your approval. Once the model is customer-approved, we move to the engraving process, where we use cutting-edge laser engraving technology to engrave small white dots into your crystal to form the full model.

Once it finishes engraving, our team will check its quality to ensure we provide you with a great final product. If you have any questions about your necklace, please check the description for each necklace on our website or contact our customer service team.

Question 12

What Is A Necklace With A Picture Inside Called?

Accepted Answer

You call it a gift that will last a lifetime. You could also call it our 3D Photo Necklace. We know how important it is to cherish your loved ones, family, friends, pets, and those moments that are precious to us. There’s no better way to carry those memories with you than by ordering one of our 3D Photo Necklaces. These stunning crystal necklaces are made from K9 Crystal, known for their durability and clearness, and come with a 20-inch stainless steel chain.

They come in a wonderful variety of shapes, such as rectangles, hearts, pet paws, and dog bone. We also provide both 2D and 3D necklaces so you can find the product that matches just what you’re looking for. We pride ourselves on our high quality and great detail.

Necklaces, where you can see the photo inside, allow you to have a memory that you can wear close to your heart. We engrave your original image inside our crystals using cutting-edge laser technology and our expert team of modelers who handmake a digital model just for you. We even provide previews when you order to ensure you get a great final product. So, what is a necklace with a photo inside called? A great idea!

Order today on our website and get the perfect gift for yourself or a loved one.

Question 13

How To Make A Photo Keychain

Accepted Answer

Where Can I Get A Picture Keychain Made?

The first step to making one of our beautiful and detailed Photo Keychains starts with you. To begin, select one of our wide selection of Photo Keychain options and shapes, from our rectangle to our heart, square, pet paw, and pet bone necklaces, which come in 3D and 2D. Once you've selected your preferred shape, you can upload your image. After you upload your image, you can position it by zooming in and out, rotating it, or even enhancing it with HD. We recommend using HD if you are using an older or low-quality image for the best results.

After you place your order, our team will handmake a digital 3D preview based on your original image if that option is available for your chosen shape. Once completed, you can view the model to get a great idea of the final product. You can even request changes to the model if needed. After you approve the digital model, we move to the engraving process.

How Do You Make A Photo Keychain?

During the engraving process, we use cutting-edge laser engraving technology to engrave small white dots into K9 Crystal, a crystal known both for its durability and clarity, to form the full digital model. The model is handmade and carefully etched by our machine to ensure it matches your model and original.

Once it finishes engraving, our team will quality check your engraving to ensure we provide you with a product that exceeds your expectations and meets our high standards. If you have any questions about our necklace, please check the description for each necklace on our website or contact our customer service team.

Custom rectangle photo keychain #4

Question 14

How To Make A Fingerprint Necklace For The Deceased

Accepted Answer

We all want to be with those we’ve lost. The Fingerprint Necklace can give you that chance. It is designed to hold an engraving of a loved one's fingerprint and last for a lifetime. The necklace's crystal is durable and clear K9 crystal and comes with a 20-inch stainless chain. These stunning necklaces are a great gift for yourself or someone who has recently lost a loved one.

To make a fingerprint necklace, we recommend checking the video below for an easy step-by-step guide to creating and uploading your fingerprint image.

You can choose from both the rectangle and heart shapes for your keychain necklace to memorialize and cherish the deceased. We also have keychain options to illuminate the fingerprint engraving. Whichever you choose, Fingerprint necklaces are a great way to carry with you those that will always be in your heart close to your chest.

Question 15

What are your crystals made of?

Accepted Answer

All of our custom products are made of K9 Crystal. We chose this material for its clarity, which makes it perfect for showcasing 3D engraved images. It’s also highly durable; even after a lifetime of use, these crystals never lose their characteristic shine.

Question 16

Are your crystals easy to break?

Accepted Answer

All of our engraved products are made from high-quality crystal, which is pretty fragile. However, as long as you handle your crystal with care and display it somewhere safe, it should last for over a lifetime!

Question 17

Where do you make your custom crystals?

Accepted Answer

Most of our crystal products are made in our production facility at 2250 Arthur Ave, Elk Grove Village, Illinois. We’re also equipped to create custom crystal gifts in our store location at Fashion Outlets of Chicago in Rosemont, Illinois.

Question 18

Will the image inside my crystal wear out or get discolored over time?

Accepted Answer

Nope, never! As long as your crystal remains intact, the image inside will be safe from any kind of fading, deterioration, or discoloration.

Question 19

Can I clean my crystal without a cleaning kit?

Accepted Answer

Yes, you should be able to clean your crystal with products you probably already have at home. Here’s how:

Step 1: Use glass cleaner to remove dust and restore your crystal’s shine.

Step 2: Dry it with a dust-free microfiber cloth, glass cleaning cloth, or other soft cloth. Don’t use paper towels or any other rough materials, as these might scratch the surface.

Step 3: Sit back and bask in the brilliance of your spotless crystal!

Question 20

How should I display my crystal?

Accepted Answer

Ready to show off your personalized 3D Photo Crystal? The first thing you’ll want to do is choose a secure location in your home where it isn’t likely to fall or get knocked over. Second, it helps if you can find a dark, solid-color background to make your image stand out. Finally, for the best 3D experience, we recommend purchasing an LED Light Base to put your custom engraving in the spotlight!

Question 21

Should I purchase a cleaning kit for my crystal?

Accepted Answer

When it comes to caring for your custom crystal, our Cleaning Kit can make a big difference! This easy-to-use kit includes an anti-static microfiber cloth, polishing sand, and an all-natural cleaning solution to maintain and enhance the shine of your crystal product. You can easily add one to your order while personalizing your crystal or during checkout. You can also purchase one separately here!

Question 22

What’s the difference between 2D and 3D?

Accepted Answer

A 2D laser engraving recreates your photo in stunning detail as a flat image within your crystal. We can produce a 2D photo engraving inside any of our crystal necklaces, keychains, and wine stoppers.

A 3D engraving adds another dimension to your image. When you view your 3D crystal from the front, you’ll see your photo recreated with realistic depth. Turn it around to the back side, and a breathtaking optical illusion will make it look like the people and pets in your image are following you with their gaze!

We’ll create a 3D engraving from your photo inside any of our crystals at no extra cost. We can also upgrade a personalized photo necklace, keychain, or wine stopper to 3D for an additional $25.

Question 23

How do you put a 3D image inside a crystal?

Accepted Answer

All of our custom crystals are engraved using state-of-the-art laser technology that allows us to create tiny etchings at specific points beneath the surface of the crystal. These points are plotted at various depths to create a 3D image. You can learn more about our 3D crystal engraving process here.

Question 24

How many people can fit on a crystal?

Accepted Answer

To make sure we can create the best possible 3D image inside your custom crystal, we’ve come up with a solid rubric for the maximum number of faces or figures we can engrave inside each of our crystal shapes and sizes. You’ll be able to see the recommended number of faces for each size when customizing your crystal shape in our shop.

1-2 figures: Small Rectangle, Small Square, Small Heart, Small Diamond, Small Iceberg, all of our Necklaces, Keychains, and Wine Stoppers

Up to 3 figures: Medium Rectangle, Medium Square, Medium Heart, Medium Diamond, Medium Iceberg

Up to 4 figures: Large Square, Large Heart

Up to 5 figures: Large Rectangle, Large Diamond, Large Iceberg, X-Large Heart, XX-Large Square

Up to 6 figures: XX-Large Rectangle

Up to 8 figures: XXX-Large Rectangle

Up to 9 figures: Max Rectangle

Up to 15 figures: Titan Rectangle

For our crystal necklaces, keychains, and wine-stoppers, we recommend using photos with 1-2 figures.

If you’re uploading a picture with more than one person or pet, be sure to let us know how many of the figures you want to have included in your crystal. You can do this by writing a special request in your Order Notes during checkout. If you don’t plan to include everyone in the photo, please specify which figures you’d like to have engraved.

Question 25

What is the “floating head” effect, and how can I avoid it?

Accepted Answer

Ah, yes, the dreaded “floating head” effect. This occurs when someone’s neck is obscured in your photo, either by a shadow or the camera angle. We can’t recreate something that’s not visible, so there may be an empty space in the resulting 3D engraving where the neck would normally be. This can make it look like the subject’s head is floating above the rest of their body.

Most of the time, this empty space is only visible from a few specific angles, so it’s nothing to worry about. However, you should always double-check the photos you plan to upload for any areas where the lighting or camera angle might obscure an essential detail of the subject’s face or body. If you’re not sure about your photo, let our customer service team take a look before you upload it. You can send it to us at info@artpix3d.com or message us by clicking Chat in the lower right corner of your screen.

Question 26

Will everything in my photo appear in my engraving?

Accepted Answer

Typically, our designers remove the background of your image to make the people and pets in your photo the focal point of your engraving. However, the whole point of a customizable product is that you get to decide how it looks! If the background of your photo is important to your engraving, you can opt to include it for an additional fee by selecting 2D Background after uploading your image.

Please note that your background will appear in 2D, but people and pets will still appear in 3D unless otherwise specified. Before finalizing your purchase, always double-check your order summary during checkout to make sure that 2D Background has been enabled for your item.

If there are a few objects of importance in the background of your photo that you’d like to keep in your engraving, but you’d like the rest of your background removed, you should still select 2D Background. Then, you can add more specific instructions in your Order Notes. The additional fee still applies.

If there are people and pets in both the foreground and background of your photo, you’ll need to let us know in your Order Notes if you want to include everyone in your engraving. You don’t need to select 2D Background to make this request unless you actually want your background to be included in your engraving.

Question 27

Can I get a color image inside my crystal?

Accepted Answer

That would be neat, but unfortunately laser engraving isn’t the same as laser printing. Our custom crystal images are created by making tiny laser etchings on specifically plotted points beneath the surface of the crystal. Because of that, we’re not able to deposit color. We still think the final product looks pretty cool!

Question 28

Should I include the background of my photo in my engraving?

Accepted Answer

It all depends on how you want your crystal to look. We typically recommend removing the background of your photo because it makes the 3D effect of your image more striking. However, if the people in your photo are posing in front of something really cool, like a famous monument or a breathtaking landscape, you may want to consider including it in your engraving. You can request this by selecting 2D Background for a small additional fee.

If you opt to keep your background, we’ll engrave it in 2D. People and pets will still appear in 3D unless otherwise specified. Before finalizing your purchase, always double-check your order summary during checkout to make sure that 2D Background has been enabled for your item.

If the people in your photo are standing in front of a plain, blank wall or in a room with lots of distracting clutter, you’ll probably want to let our designers remove the background from your image.

Need some help deciding whether or not to keep your background? You can reach out to our customer service team at info@artpix3d.com; we’ll be more than happy to take a look!

Question 29

What kind of images can I upload?

Accepted Answer

You can upload any high-quality image that you’d like to have engraved in your crystal. That could be a favorite family photo or a picture of you and your spouse. It could also be a really great selfie or a picture of your dog. Everyone has unique memories that are special to them, and at ArtPix 3D, we totally get that.

So go ahead! Upload a photo of the llama you saw at the petting zoo, the cactus that poked you on your family vacation, or the treehouse you used to hang out in before it got struck by lightning. Maybe this picture is linked to a significant moment in your life, or maybe it’s part of an elaborate inside joke; either way, we’re happy to engrave it in a custom crystal keepsake that you can treasure forever.

Question 30

So I can upload any photo, as long as it’s high-quality?

Accepted Answer

Well, almost. You can send us a photo of any subject, but there are other factors that can affect your engraving. To get the best results for your 3D Crystal, you’ll need to upload a clear, high-resolution photo. You should avoid photos taken in poor lighting or from unusual angles (for example, a bird’s eye view.) The best images to upload are close-up portraits of the people, places, or pets you want to capture in 3D.

Question 31

How do I choose the best photo for my 3D engraving?

Accepted Answer

Selecting a photo is the most important part of your customization process. After all, your 3D image will be the focal point of your crystal! Our designers ensure that each photo looks its best before engraving, but certain types of photos can produce especially breathtaking 3D images.

Here are a few tips to help you choose the best picture for your 3D engraving.

Portraits and half-body shots tend to yield the most impressive results. To get the neat “following” effect on the backside of your crystal, you should pick a photo with a clear view of the subjects. All faces should be looking into the camera.

Choose a photo that was taken in good lighting. Shadows can sometimes become empty space in a 3D engraving.

Try to avoid photos taken from a bird’s eye view or other unusual angles. These images can sometimes look strange as 3D engravings.

You’ll receive a warning message if you try to upload an image that doesn’t meet our minimum requirements. However, our system can’t detect every potential issue with an image. We do our best to screen each image we receive, but if you have any doubts about your photo, you should email it to us at info@artpix3d.com.

Question 32

How do I know if I have a high quality photo?

Accepted Answer

When you upload your photo to our online template, we’ll show you a quick visual guide with examples of good and bad quality photos to help you determine if your image is usable. If the photo you provide doesn’t meet our minimum requirements, you’ll receive a warning message that will prompt you to choose a different picture.

As a final precaution, we double-check each image we receive for potential problem areas. We’ll contact you if we notice something that could negatively affect your engraving.

If you’re unsure about the quality of your image, let us take a look before you order! You can send us your photo at info@artpix3d.com or message us by clicking Chat in the lower right corner of your screen.

Question 33

What kind of changes will you make to my image in your editing process?

Accepted Answer

When we receive your photo, the first thing we’ll do is remove the background, including secondary objects. Next, our designers will optimize the remaining image for the 3D laser engraving process using cutting-edge editing software. During this process, we may make a few minor adjustments to the layout of your image to ensure the best engraving results.

We always leave some space around your engraving, even if you position your image to cover the whole template. We may have to zoom in or out a little, which can result in some small, outlying details being cropped. If a crucial piece is missing from your original photo, such as a subject’s fingertip or the top of their hair, we may add it in the final engraving. We may also reach out to you to suggest another crystal shape if we feel it would better accommodate your image.

If you’d like to include the background of your photo in your engraving, you can select 2D Background during your customization process for an additional fee. You can also let us know in your Order Notes during checkout if there’s anything else about your photo that you don’t want our designers to enhance. We’ll do our best to accommodate your request, but be aware that opting out of certain edits may negatively affect the appearance of your product.

If you want to run your special request past us before placing your order, you can shoot us an email at info@artpix3d.com or message us by clicking Chat in the lower right corner of your screen.

Question 34

How do I send you my photo?

Accepted Answer

It’s easy! When you select a crystal in our shop, you’ll be able to upload a photo from your computer or mobile device onto a template by clicking Upload Photo.

Once your image is uploaded, you’ll drag it into the position you want, then use the Rotate and Zoom tools to adjust its size and orientation on the template. When you’re finished, select Done to continue customizing your item.

Before proceeding to checkout, always make sure that your image is positioned the way you’d like it to appear in your crystal. Double-check that your figures are centered and that no important features have been cropped out.

Question 35

What kind of file format can I upload?

Accepted Answer

We accept the following file formats: JPG, JPEG, GIF, TIFF, BMP, and PNG.

If your image isn’t in any of these formats, or if you’re having trouble uploading your photo, please email us at info@artpix3d.com or send us a message by selecting Chat in the lower right corner of your screen. You can also give us a call at +1 (855) 227-5861.

Question 36

Why isn’t my image upload working?

Accepted Answer

There could be a few different issues at work here. First, double-check that your file is in a format we accept, namely: JPG, JPEG, GIF, TIFF, BMP, or PNG. You can also try using a different browser. If you’re using a mobile device, try switching to a computer or laptop.

If you’ve tried everything and you’re still having trouble, call us at +1 (855) 227-5861 or select Chat in the lower right corner of your screen to message our customer service team.

Question 37

Can I use a black and white photo?

Accepted Answer

Yes, you can upload a black-and-white photo to be engraved on your crystal. The final product will also be in grayscale. As with any other photo, please ensure the image is high quality. Any blurry areas or indistinct figures will affect the quality of the engraving. To know what makes for a good image, please check here.

Question 38

Can I send you a full body shot?

Accepted Answer

Sure you can! Be aware, though, that full body shots are often fairly small, since the entire figure needs to be able to fit inside your crystal. This can result in a less detailed image and more empty space in your final product.

While we’re more than happy to engrave a full body photo, we typically recommend using a close-up portrait or half-body shot, especially for smaller items such as our necklaces, keychains, and wine-stoppers. Our 3D Crystal Rectangle in portrait orientation is the best shape for a full body engraving. For best results, you’ll want to choose one of our larger sizes. Be sure to let us know in your Order Notes that you’d like us to include the subject’s entire body in your engraving.

Question 39

Can you engrave my ultrasound photos?

Accepted Answer

Of course! Ultrasound photos represent an extraordinary moment in a parent’s life, and we’re happy to help you commemorate it with a custom crystal. To get the best results for your ultrasound engraving, make sure to position your child at the center when orienting your photo in our web template.

Question 40

Can you engrave mature content?

Accepted Answer

Sure, we can engrave mature or adult content, as long as it’s legal. However, if we feel that your photo’s content is inappropriate, we may choose to decline the order. Should this happen, you’ll receive a refund.

You can email your photo to us at info@artpix3d.com if you’d like us to evaluate it before you place your order. Don’t worry: your photos are safe with us. We never use them for any purpose other than creating your crystal.

Question 41

If I already have a 3D version of my image, can you use it to create my crystal?

Accepted Answer

Absolutely! Just send it to info@artpix3d.com as an OBJ file. We’ll have our designers take a look at it, then we’ll contact you to let you know whether or not we’ll be able to use it.

Question 42

What is ArtPix HD, and how can I use it to improve my photo?

Accepted Answer

ArtPix HD is one of our coolest customization features yet! It uses AI and facial recognition technology to detect and repair small flaws in your photo for picture-perfect results.

You’ll be able to access this feature as soon as you upload your photo to our website. Select Enhance Photo to HD Quality, and ArtPix HD will automatically correct your image for maximum clarity. This process can take up to one minute. As soon as your improved image is ready, you can view it in your template. You can also compare it to the original by toggling between the Original and ArtPix HD options beneath your template.

Before completing your order, make sure you’ve selected the version of your photo you want to appear in your engraving. You can check the order summary in your cart to verify whether or not HD has been enabled for your order.

Question 43

Image Assistance

Accepted Answer

From family or wedding photos, that perfect selfie, pictures of your beloved pet, or even a pic of your favorite sunset. Everyone has memories that are special to them, and at ArtPix 3D, we totally understand that. This article is about helping you know what kind of images work best, how to upload them, and answering any common questions you might have. So, let's get started.

What Kind of Images Can I Upload?

Upload a photo of the llama you saw at the petting zoo, the cactus that poked you on your family vacation, or the treehouse you used to hang out in before it got struck by lightning. Maybe this picture is linked to a significant moment in your life, or maybe it’s part of an elaborate inside joke; either way, we’re happy to engrave it in a custom crystal keepsake that you can treasure forever.

While you can send us almost any picture some work better than others. To get the best results for your 3D Crystal, you'll need to upload a clear, high-resolution photo. You should avoid photos taken in poor lighting or from unusual angles (for example, a bird's eye view.) The best images to upload are close-up portraits of the people, places, or pets you want to capture in 3D.

We accept the following file formats: JPG, JPEG, GIF, TIFF, BMP, and PNG.

If your image isn't in any of these formats, or if you're having trouble uploading your photo, please email us at info@artpix3d.com or send us a message by selecting the Chat Button in the upper right corner of your screen. You can also give us a call at +1 855 227-5861.

Question 44

How do you make your Fingerprint Necklaces and Keychains?

Accepted Answer

To make our Fingerprint Necklaces and Keychains, we use pretty much the same laser engraving method as we do to make our 2D photo crystals.

Once you upload your fingerprint, our designers will enhance your image for the engraving process. Next, we’ll use advanced laser technology to create tiny etchings at specific points beneath the surface of your crystal. These points are plotted on a flat plane inside the pendant, forming a 2D replica of your fingerprint.

Question 45

How do I get someone’s fingerprints?

Accepted Answer

The simplest way to get someone’s fingerprints is to do it at home with supplies you probably already have laying around! Take a look at our video tutorial for instructions.

If you need to get fingerprints from someone who has passed on, you may be able to request them from the funeral home. Anyone who has served in the military may also have fingerprints on file.

Question 46

How can I upload my fingerprints to your website?

Accepted Answer

Once you have a high-quality fingerprint, uploading it to our website is a piece of cake! First, take a photo or scan of your fingerprint. Make sure that the print is visible. If the picture is dark or blurry, we won’t be able to recreate it in your crystal.

When you have a clear copy of your fingerprint, choose the crystal shape and size you want to order. Select Upload Photo, then use the Rotate and Zoom tools to adjust the image on a template of your item. For the best results, position your fingerprint at the center of the template. When you’re finished, select Done to continue personalizing your item.

Be aware that there will always be some space around your engraving, even if you enlarge your image to cover the template. We may make a few other minor adjustments to the size and position of your fingerprint to improve the overall appearance of your crystal.

Question 47

How can I make sure my fingerprints are high-quality?

Accepted Answer

It’s pretty easy to tell a decent fingerprint from a poor one. The two main things you’ll be looking for are clarity and contrast.

Clarity means that you can easily see individual lines in your fingerprint. You should be able to recognize a pattern in these lines.

Contrast means that you can distinguish between the light and dark parts in your fingerprint. The lines in your print should be dark, while the spaces in between should be light.

If your fingerprints are too dark, i.e., if there’s too much ink or graphite on your finger, you run the risk of creating a solid blob instead of a clean image. Conversely, if you don’t use enough, you can end up with a print that’s way too light to see.

Once you have a clear fingerprint, make sure your photo or scan is easy to see. A poor photo of a good fingerprint is just as bad as a poor fingerprint. If you’re taking a picture with your phone, take a close-up in excellent lighting.

Question 48

How will I know if my fingerprints are usable?

Accepted Answer

When you upload a photo or scan that doesn’t meet our minimum requirements, a pop-up message will appear and prompt you to select a new image.

After you place your order, our designers will also double-check your image to make sure it’s usable. If we notice any glaring potential issues, we’ll contact you and let you know how to proceed. However, if you have any doubts about the quality of your fingerprint photo or scan, let us take a look before uploading. You can email it to us at info@artpix3d.com or message us by clicking Chat in the lower right corner of your screen.

Question 49

How long does it take you to make a Fingerprint Necklace or Keychain?

Accepted Answer

Your fingerprint crystal should be personalized, shipped, and delivered within 3-7 business days with standard shipping. Delivery times may vary depending on your location and shipping method. To see the estimated delivery times for your order, enter your shipping address during checkout. If you’re ordering this item for an important occasion, we recommend leaving yourself a little extra time, just in case.

Question 50

Will my fingerprints be safe?

Accepted Answer

Absolutely! We never use your fingerprint scan or photo for any purpose other than to create your custom crystal. You can rest assured that your prints are safe with us!

Question 51

How do I make a special request?

Accepted Answer

It’s super simple! First, check with our customer support team to make sure your request is feasible. You can email us at info@artpix3d.com or send us a message by selecting Chat in the lower right corner of your screen. If your request is approved, you can add it to your order by typing it under Order Notes during checkout.

Please note that we’re not able to approve every special request, and we cannot accommodate special directions for the carrier to leave your package in a particular spot outside your home.

Question 52

How do I customize the placement of my image inside my crystal?

Accepted Answer

Once you upload your image, you’ll have the opportunity to adjust it on a template of your crystal shape. Drag the picture to move it around until you find a position you like, then fine-tune its size and orientation using the Zoom and Rotate tools.

Try to zoom in on your figures as much as you can without cropping anything important. There will always be a little empty space around your image due to the nature of the laser etching procedure, but it should still fill a sizable area within your crystal.

Once you’re finished positioning your image, select Done to continue customizing the rest of your crystal. Our designers will adhere as closely as they can to your configuration, so you should be satisfied with the way your photo looks on your template before moving on.

If you can’t achieve the look you want using our personalization tools, you can write custom directions in your Order Notes, or email us at info@artpix3d.com. Please note that we may not be able to honor every request we receive.

Question 53

Can I have a message engraved on my crystal?

Accepted Answer

Of course! You can add custom text to any size of our 3D Crystal Rectangle, Square, Heart, or Diamond.

After uploading your photo, select the text box labeled Custom Engraving to write your message. It should be 150 characters or less, including spaces.

You can review your message in your order summary once you add the item to your cart. You should always proofread your text before completing your purchase!

We’re not able to engrave text on any of our crystal necklaces, keychains, or wine stoppers because of their small size. We’re also unable to add text to our 3D Crystal Iceberg due to its unusual shape.

Question 54

Is there a character limit?

Accepted Answer

Our custom engravings have a limit of 150 characters, including spaces. This ensures that we have enough room to create your 3D image.

Question 55

Do you have different font options for personalized messages?

Accepted Answer

We have two unique font options, Georgia and Snowpuppets, for you to choose from during the customization process. Simply type your message into the text box and select your font from the corresponding menu.

Question 56

What language should I choose for my text engraving?

Accepted Answer

We can text in a variety of languages beyond English. To learn more about our text engravings, please click here.

Question 57

I am shipping a crystal gift to someone else. Can you include a note in the order?

Accepted Answer

Currently, we don’t have the capability to include personal notes with our products. However, we do have plans to introduce this option in the future!

Question 58

Can I have a 3D version of my logo engraved in crystal?

Accepted Answer

We’re more than happy to create a 3D version of your personal or business logo! Typically, we find that logos with textured shapes or pictures tend to make the most dynamic 3D images, but we may also be able to engrave plain text or a simple illustration. We’d be glad to evaluate your design before you make your purchase; just send it to us at info@artpix3d.com.

Question 59

How will you format my personalized message?

Accepted Answer

Typically, our designers engrave your text underneath your image. If you’d like to customize the layout of your text, you can specify this in your Order Notes. Be aware that we may not be able to approve every request, especially if we feel that it could poorly impact the appearance of your crystal. To run your concept past us before ordering, email us at info@artpix3d.com.

Please note that your custom text will only be readable on the front side of your crystal. We cannot engrave text on the side with the “following” effect.

Question 60

Choose your Text Engraving

Accepted Answer

From a heartfelt message, a reminder of loving words, or a special date we know that sometimes you need our crystal to say something important. You can add custom text to any size of our 3D Crystal Rectangle, Square, Heart, or Diamond.

After uploading your photo, select the text box labeled Custom Engraving to write your message. It should be 150 characters or less, including spaces.

You can review your message in your order summary once you add the item to your cart. You should always proofread your text before completing your purchase!

We are not able to engrave text on any of our crystal necklaces, keychains, or wine stoppers because of their small size. We’re also unable to add text to our 3D Crystal Iceberg due to its unusual shape.

Question 61

What’s a 3D Preview?

Accepted Answer

Before we can engrave your photo in 3D inside the crystal shape of your choice, we first need to build a digital model. This allows us to create and perfect a beautiful, three dimensional version of your photo that looks almost real! With a 3D Preview, you can sneak a peek at your 3D model and custom text to make sure you’re happy with it before you order your 3D Photo Crystal.

Question 62

How long does it take?

Accepted Answer

Typically, it takes 4-16 hours to build your 3D model. Since each product is custom made, our designers have to carefully review the quality of your image, retouch it, and manually recreate it in 3D. The timeline may vary depending on the time of day you place your order.

Question 63

Do I need a 3D Preview?

Accepted Answer

The 3D Preview is an optional feature that lets you see what your photo will look like in 3D before we engrave it inside your crystal. It also gives you the opportunity to let us know if there’s anything you think we could do better. This helps us ensure that your final product is everything you hoped for!

Question 64

How can I order a 3D Preview?

Accepted Answer

When you order a 3D Crystal, the 3D Preview option will be automatically enabled during checkout. This feature is completely free. However, if you’re pressed for time and need your order shipped ASAP, you can choose to opt out of the 3D Preview by deselecting it.

As soon as we finish creating your 3D Preview, we’ll send you a link via email where you can view it. You’ll need to approve your model before we can move forward with your engraving. You can also request changes to your model if you’re not satisfied with the results. However, be aware that once you approve your model, you won’t be able to request any further changes.

Please note that if you wait more than a day to respond after receiving your 3D Preview, it could affect your estimated delivery time. Requesting changes to your model may also delay your order.

FAQ